Dell Technologies

Senior Technician, Field Service

Dell Technologies  •  United States (Onsite)  •  3 hours ago
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Job Description

Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

ACCOUNTABILITIES

  • Applies technical support expertise to resolve customer issues
  • Works closely with peers and internal SMEs to increase knowledge and resolve customer issues
  • Identifies and provides resolutions to technical problems
  • Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems

You Will

  • Review and follow work instructions, scripts, and documentation while validating customer requirements for accuracy and completeness
  • Manage and prioritize multiple customer requests, providing proactive communication and timely status updates
  • Evaluate service requests, recommend cost-effective solutions, and escalate complex issues as needed
  • Maintain accurate customer and request records to support reporting, analysis, and operational effectiveness
  • Collaborate with internal teams to deliver customer solutions while driving continuous improvement and process optimization

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

  • Professional, customer-focused approach with a strong work ethic and commitment to service excellence
  • Excellent verbal and written communication skills with the ability to build effective relationships
  • Strong organizational, prioritization, and time management skills in fast-paced environments
  • Self-motivated and able to work independently with minimal supervision
  • Technical proficiency with PC hardware, peripherals, and internet-based tools; Dell hardware experience preferred

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $52,275 - $67,650.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy

Visit our Culture Code page to learn more about how we work and lead.

Dell Technologies

About Dell Technologies

Our technology is intelligent, secure, and built for you. So, you can focus on what matters most.

Industry
Hardware & Semiconductors
Company Size
10,000+ employees
Headquarters
Round Rock, Texas
Year Founded
1984
Website
dell.com
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