Job Description

As the Senior Technician – Field Service, you will be responsible for performing advanced installation, maintenance, and troubleshooting of electrical, mechanical, and related systems in field environments. You will operate with minimal supervision, support customer requirements, and ensure safe and efficient service delivery.

Responsibilities:

• Perform installation, maintenance, and repair of electrical, mechanical, and hydraulic systems
• Diagnose and resolve technical issues in field conditions with limited supervision
• Support installation and basic commissioning of AV systems (audio, video conferencing, control systems)
• Ensure adherence to safety standards, operational procedures, and quality requirements
• Provide on-site customer support and maintain a customer-centric approach
• Assist in system testing, basic tuning, and verification during project execution
• Maintain service reports, logs, and documentation accurately
• Support junior technicians when required and share technical guidance

Qualifications:

• High School Degree or Equivalent required; Bachelors Degree preferred
• CDL Class A, Class 7 Forklift certification required
• 3-5 years of electrical, mechanical, and/or hydraulics experience
• 1 year of Class A combination vehicle driving and cargo carrying
• Good communication and customer centric attitude
• Ability to make technical decisions and use sound judgement in a field setting with limited supervision
• Basic understanding of AV signal flow (HDMI, AV systems)
• Exposure to AV equipment such as microphones, DSP, or conferencing systems
• Familiarity with structured cabling and installation standards related to AV systems
• Basic computer skills preferred
• First Aid, AED, & CPR certified preferred
• OSHA 10 certified preferred
• Field Service Technician, Construction or Tradesman experience preferred
• Crane and/or rigging experience preferred
• Ability to travel 75% - 100%

Working Environment:

• Driver – Work is generally performed in moving vehicle. Driving required for an extended period with frequent stops and starts. Can be exposed to outdoor weather conditions.
• Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

Physical Expectations:

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to walk long distances repeatedly throughout the day.
• Employee required to sit and drive a vehicle to perform their job.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).