Job Description

We’re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from Blackbaud solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you’ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.

In this role, you'll help shape how knowledge is created, delivered, and maintained, while advancing modern documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.

What you'll do

• Create high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare.
• Accelerate content delivery by leveraging AI-powered tools, agents, prompts, and automation capabilities to improve productivity, consistency, and quality.
• Transform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation.
• Partner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy.
• Drive documentation excellence by establishing and maintaining standards for clarity, accessibility, consistency, and usability.
• Manage content development workflows through Azure DevOps and Azure Storage Explorer while supporting efficient documentation lifecycle management.
• Explore, evaluate, and recommend emerging AI technologies and best practices that enhance content operations and customer outcomes.

What you'll bring

• 5+ years of professional technical writing experience, including experience in a senior-level content development role.
• Expertise with MadCap Flare, structured authoring methodologies, and creating customer-facing technical documentation for software products.
• Knowledge of AI-assisted writing tools, prompt development, workflow automation, and content optimization practices that improve documentation effectiveness.
• Understanding of Agile development processes, user story-driven documentation, Azure DevOps, and Azure Storage Explorer environments.
• Experience producing accurate, scalable, and user-focused content while leveraging tools such as Microsoft Copilot, Claude, or similar AI technologies to improve productivity and quality.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.