Job Description

KION is seeking a highly motivated and experienced senior technical writer to join our team. This technical writing role transforms complex data and information for automation & robotics into high‑quality, technical information that supports both human learning and AI-based applications. Working closely with engineer and product teams, the position delivers audience‑specific, globally aligned content that strengthens product understanding, reduces support costs, and accelerates knowledge transfer across the organization. Positioned within the technical training and documentation function, this role contributes directly to the company’s digital‑content strategy and offers career growth toward content strategy or knowledge management.

We offer:

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $87,000 - $127,600 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in this Role:

• Analyze engineering data, SME input, and source materials to produce approved structured content and - in collaboration with information architecture- intelligent content for both, human re-use (training and other) and machine-based (AI) consumption
• Apply content models, metadata, terminology standards, and other principles to ensure consistency
• Create, maintain & distribute content in line with RLS support scope (source language: US English)
• Assemble (and provide) content as audience- and OU-specific deliverables within requirements, branding, and language frameworks
• Translate or localize content within standards scope / requirements
• Collaborate with engineers, product teams, and information architects to validate content, resolve gaps, and ensure quality across outputs
• CCMS key user and lead point of contact for information architect

What We are Looking For:

• 5+ years of Technical Writing experience
• Clear, concise technical writing and editing skills

• Familiarity with structured content tools or willingness to learn

• Attention to detail and consistency in terminology and formatting

• Collaboration and communication with cross functional teams

• Experience in crafting technical or product documentation from engineering data or SME input within automotive, robotics or other engineering & software development environments
• P roficiency in DITA
• Solid understanding of structured content best practices for human and machine (AI) consumption

• Hands on experience using authoring or content management tools

• Experience collaborating with engineers or cross functional teams to capture and validate information

• Exposure to global content needs, including translation or localization workflows

• Bachelor’s degree in Technical Communications, Engineering, or a related field, equivalent experience may be substituted.

• Foundational knowledge of technical writing principles or structured content practices through coursework, internships, or professional experience.

• Certification in technical communication or content development

• Physical requirements (i.e. must be able to safely enter and move around production facilities)

• This is a global role which requires collaboration with engineers in North America, APAC and EMEA regions