Sev1Tech LLC

Senior Technical Support Specialist

Sev1Tech LLC  •  Arlington, VA (Onsite)  •  10 days ago
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Job Description

Job Responsibilities

We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.

Key Responsibilities

  • Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel.
  • Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities.
  • Perform tailored device setups, personalized configurations, and rapid issue resolution.
  • Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations.
  • Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.
  • Escalate security or operational risks proactively; collaborate with engineering to drive resolution.

Minimum Qualifications

Required Qualifications:

  • Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.
  • Hands-on experience with MacBooks and Apple mobile devices.
  • Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.
  • Proven experience delivering high-touch, white-glove support to VIPs or executive leadership.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.
  • Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Desired Qualifications

Preferred Qualifications:

  • Experience with ServiceNow.
  • Jamf 200, 300, or 400 certification(s).
  • Apple ACSP or ACTC certification.
  • Experience in federal environments or organizations with strict security requirements.
  • Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.

About Us

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.

Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com

Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Sev1Tech LLC

About Sev1Tech LLC

Sev1Tech is a leader in providing innovative technology, high-end engineering and mission solutions and services. We use the latest methods and technology to solve the most challenging problems across a wide variety of functional areas, steadily earning our customers' trust, becoming an invaluable part of their organization, and advancing them beyond expectations. We deliver mission-focused subject matter expertise combined with corporate core competencies to serve the needs of our customers.

Sev1Tech focuses on corporate responsibility and excellence in service, both critical components in our business and operating policies. We take great pride in conducting our business with integrity and honesty and hold our team members to the same high standard of performance, quality and commitment to the organization. We believe that everyone on our team should improve our customer's missions and strengthen our communities.

Better Solutions. Faster. Three simple words, but when put together, they describe Sev1Tech to its core. Through years of experience, we've developed a proven approach using industry and technology expertise and repeatable processes to create solutions for our client's most significant challenges. Our solutions and services approach pairs functional experts with technology experts. Sev1Tech works collaboratively with our customers throughout the project lifecycle through agile, iterative, state-of-the-art technologies and methodologies and CMMI-based processes. The success of our approach is recognized by numerous customer recognitions and many awards, including one of the fastest-growing companies.

Sev1Tech strives to create an exciting and challenging work environment for all employees by providing opportunities to work on our country and community's toughest challenges in the IT and engineering fields. We are committed to ensuring our employees maintain up-to-date, relevant certifications, use proven solution methods and processes.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Woodbridge, Virginia
Year Founded
2010
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