Saviynt

Senior Technical Support Engineer- PAM

Saviynt  •  Bengaluru, IN (Hybrid)  •  1 month ago
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Job Description

Saviynt is looking for a customer-obsessed, technically strong engineer to support and enable customers adopting Saviynt’s Privileged Access Management (PAM) solutions. This role sits at the Customer Support organization, helping customers successfully deploy, operate, and scale Saviynt PAM while ensuring exceptional customer experience and business outcomes. You will work closely with Customers, Sales, Customer Success, Engineering, and Product Management to solve complex security challenges, influence solution design, and continuously improve Saviynt’s PAM offering.

WHAT YOU WILL BE DOING:

  • Customer Technical Support & Problem Resolution-

  • Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid environments.
  • Diagnose, reproduce, and resolve problems related to privileged account onboarding, vaulting, session management, access workflows, integrations, and automation.
  • Own customer issues end-to-end, ensuring timely communication, root cause analysis, and resolution.
  • Proactively identify risks and recommend preventive actions to improve platform stability and customer success.
  • Assist customers in designing secure, scalable PAM architectures using Saviynt’s identity-centric PAM capabilities.
  • Advise on best practices for privileged access onboarding, policy modeling, access request workflows, approval chains, and session controls.
  • Partner with Sales and Customer Success to ensure cohesive product and services solutions aligned to customer security and business objectives.
  • Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments.
  • Support integrations with directories (AD/Azure AD), cloud platforms, databases applications, DevOps tools, and SIEM/SOAR platforms.
  • Assist customers with automation, connectors, APIs, and scripting for operational efficiency.
  • Provide technical support and guidance to Technical Sales and field teams during demonstrations and evaluations.

  • Collaboration & Product Feedback

  • Work closely with Engineering and Product Management to reproduce issues, validate fixes, and influence roadmap enhancements.
  • Share customer feedback, feature gaps, and competitive insights to drive continuous product improvement.
  • Create and maintain technical documentation, runbooks, knowledge articles, and best-practice guides.
  • Contribute to internal enablement, training sessions, and mentoring.

WHAT YOU WILL BRING:

  • Strong passion for solving customer problems—not just implementing software.
  • Ability to explain complex technical topics simply and clearly.
  • Comfortable working with both technical and non-technical stakeholders.
  • Proactive, collaborative, and comfortable taking initiative.
  • Focused on delivering real customer value and measurable outcomes.
  • Comfortable presenting to technical and executive audiences.

  • Technical Skills & Experience-
  • 5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platforms.
  • Hands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.).
  • Strong understanding of:
  • ○ Privileged account lifecycle management
  • ○ Vaulting and credential rotation
  • ○ Session management and monitoring
  • ○ RBAC / ABAC / policy-driven access
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs).
  • Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals.
Saviynt

About Saviynt

At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.

Our Values

Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise.

Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value.

Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work.

Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish.

Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.

Our Mission

Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.

Our Goals

Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions.

Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly.

Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity.

Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
El Segundo, California
Year Founded
2010
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