Saviynt

Senior Technical Support Engineer

Saviynt  •  Bengaluru, IN (Onsite)  •  5 months ago
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Job Description

WHAT YOU WILL BE DOING

  • Communicate with end users/businesses to explain the issue(s) and solutions for
  • implementation related questions
  • ● Provide technical analysis for the production incidents, resolution, and root cause
  • analysis for the incidents
  • ● Publish knowledge articles for the incidents and service requests, prepare technical
  • documents for the standard operating procedures
  • ● Identify, debug and troubleshoot break fix issues and take it to a resolution
  • ● Respond and resolve issues within agreed service levels
  • ● Work closely with Engineering and DevSecOps teams for activities related to
  • supporting the IAM and CPAM service offerings

WHAT YOU BRING

  • Strong Domain knowledge in Identity and Access Management (IAM)
  • ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
  • Sailpoint, OIM or ISIM
  • ● Knowledge and experience in invoking REST/SOAP web services using tools such as
  • Postman
  • ● Database : Extensive experience in database operations & SQL
  • ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • ● Basic knowledge of operating systems such as Linux, Unix & windows
  • ● Prior experience integrating with any SSO providers
  • ● Experience working with global Customers and strong customer focus
  • ● Excellent written and verbal communication skills
  • ● Keywords: Cloud, Java, Scripting, Linux, SQL
  • ● Minimum 5 years experience in implementing various IGA solutions
Saviynt

About Saviynt

At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.

Our Values

Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise.

Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value.

Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work.

Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish.

Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.

Our Mission

Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.

Our Goals

Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions.

Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly.

Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity.

Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
El Segundo, California
Year Founded
2010
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