Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the Senior Technical Specialist, T2 RAN Ops, you’ll play a key role in ensuring the optimal performance and availability of the Optus RAN Network to maintain a high standard of customer experience. You’ll provide hands-on technical operational support and contribute to the technical governance of suppliers across Incident, Change, and Problem Management. You’ll also play a critical role in supporting the Radio Access portion of the Satellite Site network (delivered via VSAT geostationary backhaul and aggregated in a Hetnet Gateway co-located with VSAT equipment). Working initially during business hours (subject to change as the network evolves), you’ll collaborate closely with managed service providers, vendors, and internal engineering teams to implement network strategies and enhance operational effectiveness.

What You’ll Do

• Execute technical operational processes and provide technical support to maintain network availability.
• Respond to and assist in resolving incidents escalated by Managed Services where issues are not immediately resolvable.
• Support Problem Management by contributing to root cause analysis and corrective action recommendations.
• Manage and respond to escalations from Service Assurance Managers on critical incidents under guidance.
• Assist with planning and execution of network changes, expansions, and upgrades.
• Recommend improvements to network design to enhance performance and reliability.
• Ensure all planned changes meet Optus’ quality and performance policies.
• Support continuous improvement activities alongside Engineering, Vendors, and Managed Services.
• Contribute to tools strategy and automation initiatives by providing operational insights.
• Participate in alarm filtering, correlation analysis, and service assurance automation efforts.
• Provide operational input into weekly/monthly KPI and SLA reporting processes.
• Act as a point of knowledge for peers and contribute to team knowledge sharing and training initiatives.

What You Bring

• A relevant degree in Engineering (Communications, Electrical or similar) or Diploma with extensive related work experience.
• 10+ years in the Mobile/Mobile-Satellite industry, with particular expertise in VSAT, IP, RF and cellular backhaul.
• Advanced technical understanding of VSAT, RF, IP and 3G/4G cellular systems.
• Strong problem-solving skills with the ability to investigate and escalate effectively.
• Excellent troubleshooting skills across various subsystems to deliver and assure end-to-end VSAT and Mobile backhaul services.
• Experience with protocol-level application testing and troubleshooting.
• Cybersecurity skills and operational experience.
• Vendor and Customer management and negotiation skills.
• Strong communication and collaboration skills across technical and non-technical stakeholders.
• ITIL framework compliance and adherence experience.

The good stuff…

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.

We are committed to ensuring that our application process provides an equal opportunity for all. If you need support or accessibility adjustments during the application process, please reach out to us at AccessibleRecruitment@optus.com.au or 1800 309 170.

We also want to do our best to make your interview process a smooth one. So please let us know if you need any adjustments or support ahead of your interview.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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