Job Description

Job Summary

Job Title Copilot & AI Agent Specialist (Process Optimization & End-User Support) Position Purpose The Copilot & AI Agent Specialist is responsible for designing, developing, deploying, and continuously improving AI-powered agents using Microsoft Copilot, Copilot Studio, Power Platform, and related technologies to support business process optimization initiatives. The role focuses on enhancing employee productivity, improving end-user support, reducing manual effort, automating repetitive activities, and providing intelligent assistance for process and system-related queries across enterprise applications. The specialist will work closely with Digital, Process Excellence, Procurement, Supply Chain, IT, and Business teams to identify opportunities for AI-driven automation and create scalable solutions that improve operational efficiency and user experience. Key Accountabilities AI Agent Development & Deployment Design, develop, test, and deploy AI agents using Microsoft Copilot Studio and related Microsoft technologies. Build conversational agents capable of answering business process and system-related questions. Develop intelligent workflows that automate repetitive and manual activities. Configure integrations with enterprise applications such as SAP, Ariba, ServiceNow, Microsoft 365, Power Platform, and other business systems. Ensure AI agents provide accurate, secure, and compliant responses. Process Optimization Partner with business stakeholders to identify automation opportunities. Analyze existing business processes and recommend AI-driven improvements. Translate business requirements into scalable Copilot and agent solutions. Support continuous improvement initiatives by leveraging AI and automation capabilities. Quantify benefits through efficiency gains, cost savings, and productivity improvements. End-User Support & Knowledge Management Develop AI assistants that support users with: Process guidance System navigation Policy interpretation Troubleshooting common issues Transaction support Create and maintain knowledge repositories used by AI agents. Continuously improve response quality and user satisfaction. Solution Governance & Performance Define AI governance, standards, and best practices. Monitor agent performance and adoption metric

Key Responsibilities

1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
6. To support competency development with envisioning and articulating propositions – building collaterals/ whitepaper creation, market trend analysis etc.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

Skill Requirements

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Other Requirements

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