Job Description

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The Information Services Division is currently looking for a Senior Technical Specialist for the ECM (Enterprise Content Management) Platform team. In this position, you will manage and operate a set of ECM platforms, provide expert technical advice and support for other team members, lead and assist with delivery of multiple projects.

Your responsibilities will include:

• Lead, coordinate, and deliver technical projects and initiatives of varying complexity for the ECM team
• Provide advanced technical consultation as a subject matter expert for both implemented and emerging technologies; offer guidance and support to IS staff and project teams
• Perform system administration, troubleshooting, maintenance, capacity planning, and performance tuning of ECM platform environments (e.g., Kofax, EngageOne)
• Define and maintain platform sustainment roadmaps aligned with business and technology strategies
• Initiate and plan Proof of Concepts (PoCs) and Proof of Technologies (PoTs) to evaluate future service capabilities
• Coordinate the installation, configuration, testing, and implementation of changes and enhancements across all ECM platforms
• Drive strategic technology planning and continual service improvement to enhance customer experience
• Provide estimates for work effort, timelines, costs, and hardware sizing requirements
• Manage software licensing and ensure compliance with vendor agreements
• Review and maintain platform security access and compliance standards
• Act as a liaison between the team and vendors, as well as internal corporate departments such as Procurement, Contracts, Legal, Finance, and ISD Development

Position Requirements:

The ideal candidate should exhibit the following skills:

• Lead technical infrastructure project planning, delivery, and ongoing operational initiatives
• Provide leadership in technical design and capacity planning for enterprise software platforms
• Develop technical requirements, business cases, budgets, and evaluation criteria for IT projects and procurement activities
• Lead the evaluation and selection of vendor solutions and proposals
• Produce accurate estimates for hardware sizing, resource effort, timelines, and overall project costs
• Demonstrate hands-on experience with enterprise platforms, like Kofax and EngageOne
• Experience working across multiple different enterprise-level platforms and environments
• Strong knowledge of cloud computing and infrastructure-as-code (IaC) practices
• Strong understanding of server, storage, and network infrastructure
• Ability to manage multiple competing priorities and deliver under tight timelines while effectively engaging a broad range of stakeholders
• Apply strong analytical skills to identify, troubleshoot, and resolve complex issues across production, development, and test environments
• Proven written and verbal communication skills

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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