Job Description

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

Domain: Customer Onboarding Identity (COI)

Team: Dovetail

The team is responsible for managing non-personal customer onboarding applications within the COI domain. They oversee a range of applications and microservices that facilitate digital onboarding processes. Additionally, the team maintains a SaaS platform (Fenergo) utilized by both end customers and bank staff to support onboarding activities.

The team comprises a Platform Owner, Business Analysts, Developers, and Testers, supported by an Engineering Lead and adheres to Agile methodology throughout the software development lifecycle.

Mō te Tūranga | About the Role

We sat down with the People Leader (who you would report to) and they told us the following about the role:

This is a permanent full-time position based in Wellington. It is a hybrid role with three days in the office and two days where you can work flexibly. Anchor days in the office are Tuesdays and Wednesdays.

What is the team culture and environment like?

COI is a people‑led domain that puts collaboration and shared ownership at the centre of how work gets done. There’s a strong expectation that teams are open, show their work, learn from each other, and build real connections—supported by things like cross‑team showcases, open forums, and a culture that encourages curiosity, humour, and honest conversations.

Dovetail fits squarely within this environment. We operate in a supportive, inclusive way, but with clear accountability for platform health, production support, and continuous improvement.

What are 5 day to day tasks the person in this role will complete?

• Configure Fenergo in alignment with specified requirements.

• Collaborate with Business Analysts and stakeholders to refine requirements.

• Confirm that all potential impacts, issues, and risks have been thoroughly evaluated.

• Promote configuration changes across multiple environments, including production, ensuring that developed features align with business needs.

• Support the definition of test cases and business-driven acceptance criteria.

What skills and experiences are required for this role?

• Minimum 5 to 7 years of professional engineering experience in a relevant field is preferred

• Hands-on experience with similar platforms such as Salesforce or MS Power Apps

• Proven capability in leading impact analysis, managing dependencies, and driving business readiness.

• Proven ability to engage and build relationships with a wide range of stakeholders — both business and technical.

• Excellent communication, analytical and problem-solving skills

• Familiarity with key concepts in programming, APIs and distributed systems.

What attributes will this person display in order to be successful in this role?

• Excellent organisational and problem-solving abilities

• Demonstrates the ability to work independently

• Possesses strong analytical skills

• Demonstrates proficiency in risk analysis

• Exhibits effective collaboration skills

What projects / work will the candidate be working on now and into the next year?

• Completing all necessary certifications and training requirements

• Managing the handover process from the external vendor

• Providing production support (office hours)

• Implementing platform fixes or new features as needed

What is the most exciting thing about this opportunity?

Collaborate with business stakeholders to support the digitisation of non-personal onboarding at BNZ.

What is the most challenging thing about this opportunity?

Transitioning responsibilities from our external configuration partner, with a particular focus on independently managing and configuring the platform.

What will success look like for the candidate in this role?

Business requirement solution options are identified in collaboration with both BNZ and the SaaS vendor. Recommended solutions are then delivered with high quality and in a timely manner.

With training and support available, the individual would be expected to quickly become proficient with the SaaS platform.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

PLEASE NOTE: Advertising for this position closes 3 June 2026.

We review applications as they are received and may close advertising early.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 03 June 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.