Who We Are

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.

Role Purpose

Drive the design, delivery and continuous improvement of digital workflows and process optimisation across GEUS. This role modernises internal services, improves employee experience and enhances operational efficiency for Telstra teams globally. As a senior contributor, you will influence workflow strategy, guide solution direction and ensure measurable outcomes across complex, cross-functional initiatives.

What We Offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

• Up to 16 weeks paid paternity leave provided to the non-birthing partners

• Employees are entitled to 21 paid annual leaves per calendar year

• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year

• Relocation support options across India, from junior to senior positions within the company

• Receive insurance benefits such as medical, accidental and life insurances

Accountabilities

Technical Leadership

• Provide subject matter expertise across digital workflows, automation concepts and enterprise collaboration platforms

• Guide solution approaches, architecture patterns and best practices aligned with enterprise standards

Solution Architecture and Delivery

• Define scalable solution patterns for workflow and process optimisation initiatives

• Lead design reviews to ensure solutions are reliable, maintainable and aligned with business needs

• Drive end-to-end ownership from discovery through implementation and continuous improvement

Process Improvement and Governance

• Establish and maintain documentation standards, governance practices and reporting frameworks

• Ensure solutions are compliant, supportable and aligned with organisational priorities

Capability Uplift and Coaching

• Support teams in building self-sufficiency in workflow design and delivery

• Share best practices, reusable patterns and standards to improve adoption and consistency

Cross-Functional Collaboration

• Partner with stakeholders across Telstra and GEUS to identify service challenges and design user-centric solutions

• Align initiatives with business priorities and strategic direction

Operational Insight and Continuous Improvement

• Use service data, metrics and feedback to prioritise enhancements and drive measurable improvements in efficiency and user experience

• Drive maturity in delivery patterns, reporting visibility and workflow governance

Success Measures (What Good Looks Like)

• Delivery of scalable and maintainable workflow solutions aligned with business needs

• Measurable improvements in efficiency, cycle time and employee experience

• Increased adoption of standardised patterns, governance and reporting practices

• Improved team capability through coaching and knowledge sharing

Essential Skills and Experience

• Experience designing and delivering digital workflows using enterprise platforms (including Power Platform) andautomation capabilities

• Strong process optimisation and service re-engineering capability

• Ability to translate business challenges into scalable, sustainable digital solutions

• Strong analytical thinking and structured problem-solving capability

• Proven stakeholder management across large, cross-functional environments

• Clear communication skills with the ability to influence at multiple levels

• Experience establishing documentation, standards and governance in enterprise settings

Desirable Skills and Experience

• Experience mapping user journeys and designing user-centric workflows

• Understanding of GEUS(Global End User Services), SDO or large-scale service operations environments

• Familiarity with Microsoft ecosystem integrations (Teams, SharePoint, Power Platform)

• Exposure to identity, access or registration workflows

• Experience building reporting and visibility dashboards for operational insights

• Understanding of workflow resilience and long-term maintainability practices

• Background in digital transformation or continuous improvement

Capabilities and Ways of Working

• Takes ownership and drives outcomes across ambiguity

• Builds strong relationships and influences across teams and stakeholders

• Applies a continuous improvement mindset using data and feedback

• Shares knowledge and uplifts capability across teams

• Communicates clearly with both technical and non-technical audiences