BardWood Support Services

Senior Technical Services Manager

BardWood Support Services  •  €75k/yr  •  Dublin, IE (Onsite)  •  27 days ago
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Job Description

Senior Technical Services Manager

Salary: €75,000 per annum
Location: Dublin (with remote support across UK & Ireland)
Job Type: Full-time

About the Role

We are seeking an experienced and driven Senior Technical Services Manager to lead the delivery of Hard FM services across a multi-site portfolio.

This is a senior leadership role responsible for ensuring safe, compliant and high-quality technical service delivery, while driving continuous improvement and developing a high-performing team.

You will also provide specialist technical consultancy support to London and other UK sites and, where required, support the wider business.

Your main responsibilities will include

Leadership & Client Relationship Management

  • Lead, manage, mentor and develop the Technical Team to drive performance and deliver excellent customer service.
  • Manage client escalations, build strong stakeholder relationships and coordinate effectively with technical teams, vendors and contractors.
  • Continuously improve customer satisfaction across the portfolio.

Service Delivery & Performance

  • Ensure Technical Services are delivered to the highest standards across all areas of the business.
  • Ensure all SLAs are consistently met or exceeded.
  • Manage the delivery of Planned Preventative Maintenance (PPM) and reactive works, ensuring completion on time and within budget.
  • Implement and manage system and process improvements to enhance service delivery.
  • Lead innovation and cost-saving initiatives.

Financial & Commercial Management

  • Conduct regular costing reviews to ensure services are accurately priced and P&L targets are achieved.
  • Support the costing and mobilisation of new Hard Services opportunities.
  • Work closely with Account Support and Finance teams to control and improve financial performance.
  • Manage variation orders and contract change requests relating to scope changes and additional works.

Compliance, Risk & Safety

  • Ensure full statutory compliance across all areas of responsibility.
  • Maintain Health & Safety compliance across all technical services.
  • Manage Permit to Work systems, Risk Assessments and Method Statements.
  • Oversee subcontractor performance and compliance.
  • Maintain and manage the Risk Register to reduce operational risk.

What we’re looking for

Experience & Qualifications

  • Minimum 7+ years’ experience in a Facilities Management Hard Services environment
  • Experience working in a fast-paced, high-pressure environment
  • Relevant technical or professional engineering qualification
  • NEBOSH qualification (or equivalent)
  • Strong IT skills including MS Office, Outlook and CAFM systems (Maximo preferred)

Skills & Competencies

  • Strong problem-solving skills with the ability to resolve complex technical issues
  • Excellent communication and stakeholder management skills
  • Strong technical knowledge of engineering systems, equipment and Hard Services delivery
  • Self-starter with proven leadership experience in Hard Services
  • Commercial awareness and financial understanding
  • Willingness to travel as required by the role

About BardWood Support Services

BardWood Support Services are recruitment specialists supporting the Facilities Management industry across the UK since 2015. We recognise that people are our most valued resource, and we aim to match candidates with the right opportunities to help them grow and progress in their careers.

BardWood Support Services

About BardWood Support Services

We are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognise that PEOPLE are the most valued resource within our industry and as such we specialise in recruitment to support our clients with their recruitment needs as well as supporting our employees develop their career within the industry. We pride ourselves on our ability to fulfil our clients and candidates needs based on traditional values of good customer service whilst fully utilising modern technology.

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We have full range of services available to prepare individuals for variety of roles within the facilities industry through our in-house screening & vetting and training through divisions. Whilst supporting our extensive client base both in public and private sector, at client request we have extended our service offering for clients requiring security and cleaning services directly through us and as such we have achieved Approved Contractor Status with the Security Industry Authority.

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We believe the future is security and whether you are licensed or non-licensed we are able to help you kickstart and advance you career in the security industry. By providing SIA training courses, career progression and high-quality account management to assist you with all your needs.

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BardWood has an insightful and powerful corporate philosophy message that can inspire our employees.

📌 In our busy, fast-paced culture, we focus on building long-term relationships, both within our own team and with our customers. We strive to act like a partner to our clients and combine traditional values with innovative ideas to deliver unparalleled service.

📌 We focus on results to delight our customers by continually exceeding their expectations, creating visually appealing and functioning products and building a corporate culture that rewards innovation and creativity.

📌We embrace innovation, create a culture of inclusiveness and make decisions quickly to benefit our customers.

Industry
HR & Recruiting
Company Size
201-500 employees
Headquarters
Wickford, GB
Year Founded
2015
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