Job Description

Be a part of something BIG

We are seeking a Senior Technical Project & Operations Manager to join the Software and Infrastructure team within the Enterprise Platforms product group. This role is responsible for leading the deployment and operational management of Telco Edge Cloud, GPU Private Cloud, and associated platform services.

You will work closely with cross-functional teams across development, product, business, and architecture to support end-to-end platform delivery and ongoing operations.

Make an impact by

Technical Project Management

Develop and execute project plans to ensure timely delivery of platform initiatives
Define project scope, objectives, deliverables, and timelines
Coordinate cross-functional teams to allocate resources effectively
Identify project risks and implement mitigation strategies
Provide regular updates to stakeholders, including project status and key metrics
Maintain accurate and up-to-date project documentation

Technical Operations

Develop and maintain incident response processes and procedures
Monitor incident resolution to ensure compliance with agreed service levels
Assess and prioritize incidents based on impact and urgency
Maintain detailed incident records for analysis and reporting
Conduct post-incident reviews to identify root causes and improvement actions
Collaborate with teams to implement preventive measures
Support customer communications, including operational reviews and reporting

Skills for success

Qualifications & Experience

Relevant certifications such as PMP, CPM, or ITIL
Demonstrated experience in technical project management and operations in cloud or telecom environments
Experience working in agile delivery environments

Technical Skills

Experience with at least two of the following hypervisors: VMware ESXi, OpenStack, KVM, Nutanix
Knowledge of networking technologies including BGP, OSPF, VXLAN, and L2/L3 concepts
Familiarity with firewalls and switches (e.g., Fortinet, Cisco, Juniper or equivalent)
Experience with server infrastructure (rack-mounted, HCI, or blade servers)
Proficiency in Linux operating systems

Core Competencies

Strong problem-solving and decision-making skills
Ability to communicate effectively with technical and non-technical stakeholders
Ability to collaborate across cross-functional teams
Ability to manage multiple priorities in a dynamic environment

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

About Singtel

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.

Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.

Industry

Telecommunications

Company Size

5,001-10,000 employees

Headquarters

Singapore, SG

Year Founded

1879

Website

singtel.com

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