Location Zip Code:
84604
Job Family:
Project Manager
We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time, seasonal Senior Technical Project Manager position located in Provo, Utah This role will own critical product surface areas during a period of intensive hyperfocus and active remediation. The contractor will embed directly with engineering and operations to drive execution across Field Operations stabilization workstreams — Service Intervals, Routing/Dispatch, Stats, and IS/D2H Sales Flows. This is an execution-heavy engagement. The right candidate brings domain expertise in complex platform products, strong cross-functional instincts, and the ability to move fast in an ambiguous environment with real operational stakes.
Contract Duration: 6 months
Responsibilities include:
Own the product surface area for assigned hyperfocus workstreams driving decisions and unblocking engineering daily
Partner with the Operations leader on tradeoff decisions requiring joint technology and operations alignment
Manage intake reform implementation — ensure ServiceNow ticketing, severity framework, and reporting cadence are operating as designed and adopted across stakeholder groups
Write and maintain clear exit criteria for each hyperfocus area; track and report status against those criteria in the daily Executive standup
Coordinate phased rollouts for 2 large initiatives, including field readiness, training sequencing with L&D, and blast-radius controls
Participate in the daily Executive standup; prepare the product section of the daily written summary
Send daily stakeholder updates by product area
Attend recurring forums with field leadership, sales leadership, and CSC; translate stabilization progress into operational terms
Surface ETAs for all open hyperfocus-area tickets; update requestors proactively when ETAs change
Work daily with Engineering Managers and the on-call rotation to sequence work, validate severity declarations, and manage scope against the 80% hyperfocus commitment
Coordinate on stats workstreams and data-layer issues that surface as platform bugs
Documentation & Process
Maintain the Stabilization Plan as a living document — update open items table, own the SLA artifact deliverable, and ensure section 0 criteria are measurable and agreed
Preferred Qualifications:
Bachelor’s degree preferred; equivalent experience considered
Experience in pest control, home services, field service management, or similar operationally complex industries
Familiarity with ServiceNow, ClickUp, or comparable ticketing and project management tooling
Prior experience in a contract or interim PM capacity during a platform stabilization or post-migration recovery
Exposure to data tools (Sigma, Snowflake, or similar) sufficient to evaluate stats accuracy claims with the data team
Requirements:
8+ years of project management experience, with at least 2 years at a senior or staff level owning platform-critical domains
Proven experience owning complex platform products in high-stakes, fast-moving environments — ideally field operations, logistics, or service-industry software
Strong command of severity/priority frameworks, incident management, and the discipline to hold those boundaries under pressure
Ability to translate ambiguous operational problems into actionable product decisions with clear success criteria
Excellent cross-functional communication — comfortable presenting to executives and equally comfortable in a standup with engineers
Experience managing phased rollouts with operational dependencies: sequencing, blast-radius controls, and field readiness
Data literacy sufficient to partner with data engineering on pipeline issues, stats validation, and KPI baselining
Comfortable with ambiguity and organizational complexity — this engagement requires building trust quickly with a team under strain
Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more
proactive approach to pest control. By analyzing millions of pest data points
across neighborhoods, pest activity, and weather patterns, Aptive tailors
treatment plans to help homeowners stay one step ahead. We geek out so our
customers don’t freak out. You never thought bugs could be this cool.
Our culture is built on accountability, discipline, and high integrity—we work hard and
have fun doing it. Aptive has been recognized for both its impact and workplace
culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top
100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And
we’re just getting started.
To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook
(@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn
(@AptiveEnvironmental).
Aptive Pest Control is the fastest-growing pest control service in North America with locations in more than 36 states. Our goal isn't just to remove pests but to help everyone enjoy their homes.
Our professionals are held to the highest standard in the pest control industry. We live by four core principles that guide how we work including:
1. Exceed- We always go the extra mile and anticipate our customer’s needs to make every interaction extraordinary.
2. Commit- What we do, we do wholeheartedly by always keeping our commitments.
3. Hone- We are passionate about excellence and precision. We take time to better ourselves and continually look for opportunities to improve as individuals and as a company each day.
4. Elevate- Our actions are focused on lifting up others and ourselves, as we create a positive culture and find ways to give back.
Aptive is also committed to helping protect the world's health from disease-carrying pests. To do this we have partnered with the United Nations Foundation's "United to Beat Malaria" campaign to help stop the spread of malaria transmitted by the mosquito bite. As a proud sponsor to help save lives, Aptive donates annually to United to Beat Malaria to provide insecticide-treated bed nets to millions throughout Africa.
