Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The Senior Technical Programme Manager is a high-impact individual contributor within the CTO Office, responsible for coordinating and assuring delivery across all IT domains including Engineering, Systems, Data & Analytics, Service and Cyber. The role ensures that all technical initiatives are delivered in a structured, transparent and integrated manner, with clear visibility of risks, issues, dependencies and decisions.

You'll be;

• Owning end-to-end delivery of complex technology programmes across our ecommerce and operational landscape, including Microsoft Dynamics 365, Shopify, and custom platform components.

• Translating product and technology strategy into structured, sequenced delivery plans with clear milestones, dependencies, risks, and trade-offs.

• Driving alignment across product, engineering, operations, and commercial teams on scope, sequencing, priorities, and delivery approach.

• Leading vendor and implementation partner relationships, holding third parties accountable for scope, quality, timelines, and commercial commitments.

• Running effective programme governance, including status reporting, steering forums, RAID management, decision tracking, and executive communication through to C-suite and board level.

• Engaging confidently in architecture and technical design discussions, understanding the delivery, scalability, and operational implications of technology decisions without needing to be hands-on.

• Providing delivery leadership that earns credibility with engineering teams and technical partners, balancing pace, quality, risk, and operational readiness.

• Identifying and resolve cross-team blockers and dependencies, escalating where needed and always bringing practical solutions.

• Ensuring business and operational readiness for key launches, cutovers, and platform changes across ecommerce, order management, fulfi lment, and customer-facing journeys.

• Supporting readiness for peak trading periods and major launches, ensuring risks are actively managed across critical customer journeys and operational processes.

• Using data and delivery insight to improve predictability, transparency, and decision-making across the programme.

• Establishing pragmatic delivery practices that create clarity, accountability, and momentum without over-engineering processOperate as the primary IT representative within global project delivery frameworks.

• Improving delivery predictability through structured planning and sequencing. 

You'll have;

• Extensive experience in Technical Programme Management, with a strong track record delivering complex, cross-functional technology programmes customer facing environments.

• Proven experience leading platform migrations, systems integrations, or multi-vendor programmes across both enterprise and customer-facing technology.

• Experience leading business-critical transformation programmes.

• Strong technical fluency: comfortable participating in architecture and solution discussions, assessing delivery risk, and asking the right questions of engineering teams.

• Experience working with Microsoft Dynamics 365 and Shopify, or comparable enterprise and ecommerce platforms.

• Strong understanding of ecommerce operations, including the connection between customer experience, trading, fulfi lment, operations, and platform delivery.

• Experience managing cross-functional dependencies across technology, operations, customer service, fi nance, and external partners.

• International or multi-market DTC experience is strongly desirable, including localisation, cross-border operations, or global platform rollouts.

• Confident communicator with experience translating technical complexity into a clear executive narrative for senior leadership, C-suite, and board audiences.

• Comfortable operating in ambiguity, bringing structure to complex situations and driving clarity on priorities, ownership, risks, and trade-offs.

• Highly structured and pragmatic in your approach to governance, you know when process adds value and when it slows teams down.

• Strong infl uencing skills, with experience leading through matrixed teams and external partners without direct authority.

• Familiarity with Agile and waterfall delivery methodologies, and the judgement to apply the right approach for the context.