Job Description

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Job Category

Program & Project Management

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Salesforce is looking for a Senior Technical Program Manager to lead complex, cross-functional programs within our IT Delivery Services organization — specifically supporting the Employee Success and Finance sub-pillar. In this individual contributor role, you'll be the connective tissue between engineering teams, business leaders, and executives, ensuring that critical programs are delivered with clarity, accountability, and measurable impact. If you thrive on turning ambiguity into action and love seeing large-scale programs land successfully, this role is for you.

What You'll Be Doing

• Lead programs and projects through the full lifecycle — from scoping and planning through execution, delivery, and retrospective — holding teams accountable for on-time, high-quality outcomes

• Partner with product management, engineering, and cross-functional stakeholders to define scope, deliverables, resource needs, and timelines; engage senior leaders and executives to build alignment and secure approvals on key milestones

• Identify and actively manage program risks, issues, and dependencies; develop and execute mitigation and contingency plans in collaboration with other TPMs

• Facilitate program meetings to drive key decisions and clear obstacles; maintain comprehensive documentation including status reports, governance materials, and leadership readouts covering risks, metrics, and decisions

• Coordinate handoffs, manage cross-program interdependencies, and drive retrospectives to embed continuous improvement into delivery practices

• Support PI Planning (for SAFe engagements) and other planning ceremonies, synthesizing outputs into actionable program materials

• Identify program budget needs and partner with portfolio management on quarterly forecasting, tracking, and reporting

What We're Looking For

Required Qualifications

• 7+ years of Technical Program Management experience in a highly matrixed enterprise environment, including 3+ years executing programs in a hybrid delivery model (Waterfall and Agile) using frameworks such as Scrum, Kanban, or SAFe

• PMP certification and at least one Agile certification (Scrum Master, SAFe, or equivalent)

• Proven ability to influence senior stakeholders and executives, build alignment across diverse teams, and communicate program status with clarity and confidence at all levels

• Experience establishing and maintaining program governance frameworks, including risk management, budget forecasting, and delivery reporting in a portfolio context

• Working knowledge of core HR and payroll platforms (e.g., Workday, Benefex, Equity Edge), financial systems (e.g., SPIFF, Concur), and integration technologies; ability to engage credibly with engineers and architects on data flows, system dependencies, and cross-functional technical trade-offs across payroll, equity, and financial operations

• Working knowledge of AI tools and how to apply them to drive delivery management efficiencies

Preferred Qualifications

• Experience supporting IT programs in the Employee Success or Finance domain

• Familiarity with portfolio management practices and tools

• Track record of building and maturing program governance frameworks from the ground up

Why Join?

This role puts you at the intersection of people, technology, and business — leading programs that directly shape how Salesforce operates and supports its employees globally. You'll have real visibility with senior leadership and the opportunity to drive meaningful improvements to systems that thousands of Salesforce employees rely on every day. You'll also join a team that genuinely invests in your growth as a program leader and Trailblazer.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.