Job Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Technical Product Managerto drive the delivery of software that enables ourtransport and infrastructure product portfolio —including optical transport, point-to-point services, and dark fiber–adjacent offerings.

This roleis responsible formakingCapital-P Product strategy buildable in the real world You will work directly with Product to shape scope, sequencing, and feasibility, while partnering deeply with engineering teams to deliver reliable, scalable software that supports how transport services are quoted, ordered, provisioned, and supported.

This is atechnical, authoritative TPM role You do not own theproductroadmap, but you are the person who understands thetechnical, business, and operational implications well enough to define how work should be executed, what tradeoffs exist, and what is realistically deliverable.

You willoperateincustomer-facing andoperationalsystems , with meaningful exposure to customer-facing ordering and support experiences. Success in this role requires strong system-level thinking, comfort with complexity, and the ability to engage credibly with engineers, network teams, product leaders, and customers.

WhatYou’llDo

• Serve as theSenior Technical Product Manager for software supporting transport and infrastructure products.

• Partner directly with Capital-P Product to:

• Shape scope and sequencing

• Define what isfeasibleand when

• Propose alternatives when requirements conflict with technical or operational reality

• Owndelivery execution for transport-related initiatives across multiplesoftwareengineering teams.

• Translate product intent intoclear, technically grounded requirements , user stories, and acceptance criteria.

• Act as the primary technical interface between Product, Engineering, Network Operations, and Sales Engineering.

• Drive delivery of software supporting:

• Order orchestration

• Provisioning and activation workflows

• APIs and workflow engines

• Transport-related quoting and ordering experiences

• Review and challenge technical designs as needed, particularly where automation meets physical network constraints.

• Understand and account forautomation limitations tied to physical infrastructure , even when working in software systems.

• Applypragmatic Agile practices to drive delivery—prioritizing outcomes over ceremony.

• Lead UAT and release readinessconversations

• Participate in customer and carrier escalations when necessary, bringing technical clarity and ownership.

• Present tradeoffs, risks, anddeliveryrealities to leadership with confidence and clarity.

• Use data directly (queries, logs, metrics) tovalidateassumptions and inform decisions.

• Leverage AI tools to accelerate analysis, documentation, and problem-solving whereappropriate

• Complete other responsibilities asrequired

What Success Looks Like

• Transport product initiatives that are delivered predictably and responsibly

• Product ideas translated into software that works within real-world physical and operational constraints

• Engineering teams that trust the requirements and direction you provide

• Fewer late-stage surprises caused by overlooked system or infrastructure realities

• Clear alignment between Product intent and delivery execution

• Strong working relationships across Product, Engineering, Network Ops, and Sales Engineering

• A reputation for ownership when things get complex or messy

What You Bring

• Minimum of five (5) years of experience intechnical product management , platform product management, or similar system-heavy roles.

• Experience deliveringsoftware for infrastructure-oriented or network-adjacent product lines

• Strong programming knowledge required ability to read and reasonaboutcode, query databases, understand automation logic, and communicate effectively with engineers.

• Comfort working in backend-heavy environments involving orchestration, provisioning, and APIs.

• Ability to reasonaboutphysical vs. logical services and how physical constraints impact software systems.

• Experience working across multiple specialized engineering teams.

• Practical experience inAgile delivery environments (Scrum or similar), with a focus on shipping.

• Exceptionalwritten and verbal communicationskills—thisis a hard requirement.

• Ability to engage credibly with:

• Engineers

• Network Operations

• Sales Engineering

• Product leadership

• Customers (as needed)

• Strong ownershipmindset;you take responsibility for outcomes, not just inputs.

• Humility and professionalism—willing to challenge ideas, accept feedback, and be wrong when necessary.

• Transport or infrastructure experience is stronglypreferred, butnotrequiredif you bring adjacent network or systems experience and learn quickly.

Additional Details

• Location:Remote (U.S.-based preferred)

• Role Type:Individual Contributor

• Reporting:Head of Technical Product Management

How This Role Is Different

This isnot a consumer PM role andnot a network engineering role.
It exists to ensure that transport product strategy becomesreal, shippable software —accounting forphysical infrastructure realities, system constraints, anddeliverytradeoffs.

Estimated base salary range: $112,800 - $173,600 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.