Job Description

Join Brightree to modernize how HME providers run resupplyatscale. As aSr.Technical Product Manager (TPM) on SNAP Resupply,you’llturn product strategy into shipped capabilities that reduce touches per orderand shorten cycle time from patient intent to fulfillment readiness.You’llownthe work that moves the numbersautomation rate, exception rateby delivering resilient, auditable workflows that customers love.You’llpartner closely with Product, Engineering, QA, Design, Compliance, Services, and Customers to define problems, write crisp requirements,workflowdelivery, and prove impact with data.

Whatyou’llown

• OutcomesSet and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews.

• Backlog & releasesRun refinement, sprint planning, and releases; create clear user stories & acceptance criteria,workflowdiagrams, and rollouts with feature flags/guardrails.

• DiscoveryInterview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift.

• Quality & complianceMeet HIPAA requirements,maintainaudit trails for automated decisions, and drive accessibility andreliabilitywith Engineering.

• Operational readiness. Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly.

• Drive cross-team delivery with urgency and clear ownership.

Qualifications

• 5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strongdeliverytrackrecord

• Proven ability towriterequirements,workflowdiagrams, and acceptance criteria that de-risk builds.

• Analytics fluency and hands-on experimentation experience (A/B, flags).

• Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams; crisp, executive-ready communication.

• Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows

• SQLproficiency

• Code literacy (strongly preferred): can read and discuss code ata high level

• Evidence of being an AI 1stTechnicalProduct Manager

• Work with other Product Managers and TPMs in the BrightreeandResmedorganization.

• Responsible for story reviews,workclosely with engineering team to define sprint work.

• Experience withtroubleshooting issues as part of the Support process.

• Successful beta test scripts andparticipatein Launch Process.

Toolsyou’lltouch

Jira, Figma, Snowflake/SQL, Pendo (or similar), Postman/Swagger, feature flagging, logging/monitoring tools

* This role is open for remote position across USA.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.