At TELUS, we’re a product-minded, customer-driven team within the Commercial & Public Sector E2E Digital Transformation group Our mission is to simplify systems, automate processes, and empower Operations teams to focus on what matters most: our customers. We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.
We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program which strives to accelerate TELUS Business Solutions evolution in the market. In this role, you’ll combine product ownership, technical expertise, and business acumen to drive roadmap initiatives that improve customer experience, enhance operational efficiency, and support revenue growth. You’ll have the opportunity to influence strategy, lead delivery, and shape the future of TELUS’s service management capabilities.
What You’ll Do
Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.
Provide business & technical leadership and consulting on infrastructure and service management solutions.
Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.
Build strong, trusted relationships with stakeholders across TELUS Business Solutions.
Guide business case development and provide input on roadmap priorities.
Mentor and collaborate with team members, supporting their growth and success.
Deliver clear and regular status updates, highlighting risks and mitigation plans.
What You Bring
Proven experience leading complex transformation projects with a track record of high-quality delivery.
Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
Excellent planning, analysis, and problem-solving skills.
Financial acumen: ability to build business cases that balance benefits, costs, and ROI.
Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.
Strong collaboration skills with the ability to engage stakeholders and mentor team members.
Preferred Qualifications
ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.)
ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses
Post-secondary diploma or equivalent experience
5-7 years of relevant experience
Bilingual (English/French) an asset
What We Offer
A collaborative, inclusive environment where celebrating success is part of our culture.
Opportunities for continuous learning and professional growth across technology, customer experience, and industry best practices.
The chance to influence multiple teams, build strong relationships, and deliver meaningful impact.
A workplace where we work hard, celebrate together, and have fun along the way.
Join us in shaping the future of TELUS service management. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you!
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
A company that helps you be your best self at home and at work:
Find a place where you truly belong, your opinions are valued and you can be your best self.
A career that ignites your full potential:
Get the guidance and support you need to explore your interests, build your skills and get where you want to go.
A culture that goes beyond the expected to strengthen communities and the planet:
Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
An innovative team committed to solving complex, real world problems:
Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.
We're always building Canada, join us at www.telus.com/careers
