Job Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Technical Product Managerto own and evolve ourcustomerportal , a critical platform used byboth external customers and internal teamsto quote, order, support, and manage network services.

This portal is not a simple customer UI—it is ashared internal and external system supporting multiple user personas, workflows, and operational needs. As the primary owner, you willbe responsible fordelivering software that works equally well for customers, sales, support, and operations—often with competing priorities.

This role sits at the intersection oftelecommunications products, software systems, and product execution You will own outcomes across complex integrations, guide delivery through Agile practices, and engage directly with engineers, productleaders, and customers.

This is atechnical product role While you are not expected to write code,programming knowledge isrequired You must be able totalk about how software is written, understand system behavior, query data, review designs, and make sound technical tradeoffs across the full software development lifecycle.

WhatYou’llDo

• Own theend-to-end product execution of Zayo’s portal, servingmultiple internal and external user personas

• Deliver portal functionality spanning quoting, ordering, ticketing/support,servicevisibility, billing views, and provisioning status.

• Serve asSenior Technical Product Manager and Scrum Product Owner for one or more core development teams.

• Translate product strategy, customer needs, and operational requirements intoclear, technically sound backlogs , user stories, and acceptance criteria.

• Manage and evolve integrations between the portal and enterprise systems includingSalesforce, ServiceNow , and other internal platforms.

• Partner closely with engineering to:

• Review technical designs

• Validate system behavior and integration flows

• Identifyrisks, tradeoffs, and edge cases early

• Own portalUX flows and interaction decisions , ensuring usability and consistency across diverse user types.

• ApplyAgile principles and practices (Scrum, Kanban, or similar) to drive delivery, refinement, and continuous improvement.

• DriveUAT planning and execution ,validatingsolutions with both internal stakeholders and external-facing use cases.

• Handleselect customer inquiries and escalations , using firsthand feedback to inform product decisions and prioritization.

• Monitor post-release performance, adoption, and reliability, and iterate based on real-world usage.

• Push back thoughtfully on scope or timelines when technical constraints, system integrity, or customer impact demand it.

• Use AI tools to accelerate analysis, documentation, prototyping, and problem-solving whereappropriate

• Complete other responsibilities asrequired

What Success Looks Like

• A portal that effectively servesboth internal teams and external customers

• Software that scales across multiple user personas without fragmentation

• Reliable, well-understood integrations with Salesforce, ServiceNow, and other systems

• Strong Agile execution with predictable delivery and clear accountability

• Clear, buildable requirements that engineeringteamstrust

• Fewer production issues caused by integration gaps or unclear assumptions

• High confidence from stakeholders and customers in the portal experience

• Strong technical credibility paired with excellent communication

What You Bring

• Minimum of five (5) years of experience intechnical product management orsimilarlysystem-heavy roles.

• Demonstrated success deliveringcustomer-facing and internal software platforms

• Programming knowledge required ability to read and reason about code, understand system logic, and engage deeply with engineers.

• Comfort working with data directly (e.g., querying databases, interpreting logs or metrics).

• Experience managingcomplex system integrations , especially withSalesforce and ServiceNow

• Practical experience working inAgile environments (Scrum, Kanban, or similar).

• Strong understanding of thefull software development lifecycle , from discovery through delivery and iteration.

• Excellentwritten and oral communication skills , including comfort interacting with customers when needed.

• Ability to explain complex technical topics clearly to non-technical audiences.

• Strong ownership mindset—you take responsibility for outcomes, not just outputs.

• Humility and curiosity: willing to be wrong, learn, and adapt.

• Telecom experience is a strongplus, butnotrequiredif you learn quickly and think in systems.

Additional Details

• Location:Remote (U.S.-based preferred)

• Role Type:Individual Contributor

• Reporting:Head of Technical Product Management

Estimated base salary range: $112,800 - $173,600 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.