Job Description

Location: Bengaluru,Karnataka,India

About Exotel

Exotel is the operating system for business communications in emerging markets.

Every day, our platform powers the calls, messages and Voice AI interactions that connect a Bajaj agent to a customer, a Zomato delivery partner to a household, a HDFC banker to a borrower, and a Bolna voicebot to millions of end users.

We process billions of minutes and messages annually across India, Southeast Asia, the Middle East and Africa. We are the substrate underneath one of the fastest-scaling contact centre and Voice AI ecosystems in the world.

Own the largest surface we run

Voice powers thousands of enterprise deployments including HDFC, RBL and international BFSI accounts, and sits underneath the fastest-growing segment of our business: Voice AI.

It is also the most complex product surface we operate — ExoML APIs, the voice platform, throttling and traffic management, LeadAssist, recording infrastructure, K8S-based enterprise deployments and real-time telephony reliability across geographies.

This role is the product owner for that surface.

You define what gets built, why it matters and how success is measured, in close partnership with our Engineering leadership and the go-to-market team.

If you want an environment where technical depth is respected, product craft is expected, and the roadmap has real revenue and enterprise weight behind it, this is that seat.

What You Will Own

• Platform strategy and roadmap - outcomes, sequencing, and trade-offs across a 12–18 month horizon. Build ground-up product stories from customer signals, QBR data, competitive analysis and platform reality. You are not processing inbound requests.
• Platform APIs and payload surface — including AMD, recording status callbacks, disconnectedBy, throttling APIs, and the next generation of programmable platform primitives.
• Enterprise platform deployments
• Cross-product platform integrations - with platformbot, CQA, contact centre, and streaming.
• The developer and enterprise customer experience - including QBR ownership on top 20 accounts and Developer NPS >45 across the API surface.
• Build ground-up product stories from customer signals, QBR data, competitive analysis, and platform reality — not just processing inbound requests.

What We’re Looking For

We care more about what you have actually owned than your previous title.

You have ideally:

• Built real systems as an engineer, and now want to own the product decisions behind them.
• Spent at least 3-4 years operating in technically complex domains — CPaaS, telephony, developer platforms, API-first products, data infrastructure or equivalent.
• Read system design docs, held your own in a review with a staff engineer, and known when an engineering estimate is soft.
• Written PRDs engineers actually reference.
• Done real discovery and built user stories from first principles.
• Defended prioritisation with data.
• Taken vague mandates and converted them into executable roadmaps without heavy hand-holding.
• Committed publicly and held yourself accountable, including to slips.
• Known when to move fast and when to wait, when to be direct and when to be diplomatic, when to hold a scope and when to renegotiate.

This Role May Be a Strong Fit If You Are

A senior or staff engineer considering a product move. If your technical depth is real and your appetite for product craft is genuine, apply and tell us how you are thinking about the transition. We have seen this path produce some of the best technical PMs in our space.

A product manager from a CPaaS-adjacent developer platform — auth, messaging, payments, analytics infrastructure. The domain-specific telephony knowledge can be built. The platform thinking and API-product craft cannot.

This is probably not the right role if

• Your experience is primarily roadmap execution and processing inbound requests.
• You have not worked in a technically complex domain and do not want to start.
• You need a well-defined mandate and close supervision to make progress.

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