Job Description

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com

We are seeking a highly technical Senior Product Manager / Support Engineer who combines deep technical expertise with product management acumen. This role requires someone who can bridge the gap between complex technical systems and business requirements, while providing advanced technical support and driving product improvements through data-driven insights.

Key Responsibilities

• Define product roadmap and prioritize features based on technical feasibility and customer data insights
• Write technical specifications and product requirements for complex integrations and new features
• Collaborate with engineering teams to translate business requirements into technical solutions
• Provide expert technical support for API and system configuration issues
• Analyze system logs and databases using SQL to understand usage trends and resolve customer problems
• Use command-line tools to investigate system issues and analyze log files
• Create and maintain technical documentation for APIs, integrations, and product features
• Conduct technical discovery sessions with customers to understand integration requirements
• Monitor product performance metrics and identify areas for technical improvement Lead cross-functional initiatives to resolve complex technical issues and enhance product capabilities

Required Technical Skills

• Deep understanding of internet protocols (HTTP/HTTPS, TCP/IP, DNS) and how web applications communicate
• Proficiency with RESTful APIs, and ability to write comprehensive API documentation Intermediate to advanced SQL skills including complex joins, subqueries, and log analysis for insights
• Experience with SSH, command-line tools, and Unix/Linux environments for log analysis
• Ability to read and understand scripting languages (Python, Bash, JavaScript) for debugging purposes
• Proficiency working with large XML files, parsing structures, and extracting relevant data
• Experience reading and writing JSON data formats and debugging API responses Knowledge of database systems and ability to write complex queries for data analysis
• Familiarity with version control systems (Git) and technical documentation tools
• Understanding of cloud platforms, monitoring tools, and system architecture principles

Preferred Qualifications

• 5+ years in technical product management or senior technical support roles
• Experience with enterprise customers and complex technical integrations
• Background in software engineering or systems administration is a plus
• Strong technical writing and communication skills Strong presentation skills

BENEFITS & PERKS

• Excellent medical, dental, and vision coverage

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases