Job Description

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

This role combines the core responsibilities of a Process/Product Owner with a deep focus on technical process ownership. Instead of managing a product, you will have the unique opportunity to take end-to-end ownership of a business model cluster (e.g., wholesale or dropshipping).

Your mission is to ensure the technical and operational stability of its processes while proactively shaping and improving the system for the future.

You will lead incident handling, root cause analysis, and drive process improvements in close collaboration with both business and tech teams.

• Champion the operational excellence of your business model cluster, taking full ownership of all data flows - from product and pricing to orders, shipments, and cancellation
• Perform hands-on incident handling and technical bug investigation to understand the root cause
• Communicate investigation results and recommended resolutions to application teams
• Strategically leverage insights from these investigations to drive the analysis and implementation of long-term preventative measures and shape system improvements
• Define, lead, and optimize E2E testing strategies for critical initiatives, ensuring comprehensive coverage and high-quality deployments
• Establish and optimize processes for bug lifecycle management, turning a reactive process into a continuous driver of operational excellence
• Collaborate with other Technical Process Owners to share best practices and drive cross-business model improvements and alignment

Qualifications

• 4+ years of experience in a tech-business interface role (e.g., Process Owner, Technical PM, Business Analyst)
• Advanced SQL skills and proficient database knowledge, with a proven ability to interpret complex datasets and identify key patterns.
• Hands-on experience in incident handling and root cause analysis
• A solid understanding of system integrations, APIs, and data flows
• Ability to read and interpret logs and payloads
• Proficient with Postman or similar API testing tools
• Excellent written and spoken English communication skills

Nice To Have

• Experience in eCommerce
• Experience with middlewares

Additional Information

Your perks at a glance: Visit our benefits page

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.