Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.
Algolia’s Engagement Management Practice plays a critical role in helping customers successfully adopt Algolia and realize value from their investment. We partner with technical and business leaders throughout the onboarding journey to transform customer objectives into structured implementation programs and guide organizations from initial mobilization through successful production launch.
As a Senior Technical Onboarding & Engagement Manager, you will lead a portfolio of complex and strategic customer onboarding programs, owning delivery from pre-to-post sales transition through production launch and handover. You will bring together customer stakeholders, Solutions Architects, Business Consultants, Engineering teams, and external implementation partners to establish a clear delivery strategy, maintain execution momentum, manage dependencies, and drive accountability toward measurable outcomes.
This is a highly autonomous, customer-facing role for someone comfortable operating at the intersection of technical implementation, project leadership, and customer strategy. You will be expected to navigate ambiguity, anticipate delivery risks, lead complex escalations, and make sound decisions when customer objectives, technical constraints, timelines, and business priorities compete.
Beyond your individual customer portfolio, you will help strengthen how Algolia delivers onboarding at scale. You will identify recurring challenges across engagements, improve delivery methodologies and tooling, share reusable approaches, and mentor others across the Engagement Management Practice.
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
Base Salary Pay Range
$145,000—$182,000 AUD
Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
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If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!
Algolia, the world’s only end-to-end AI Search solution, helps businesses and developers understand their online users and show them exactly what they need. Algolia is the one-stop shop for AI search and works by feeding an array of signals into multiple AI models that understand user intent and surface personalized results that meet business needs. The company uses this deep understanding to create exceptional customer experiences, and to drive revenue growth for customers.
Algolia achieves its vision by enabling more than 17,000 customers to build blazing fast and relevant search experiences for their in-app users and/or online visitors by surfacing the desired content instantly and at scale.
Algolia was recently named a Leader in the inaugural 2024 Gartner® Magic Quadrant™ for Search and Product Discovery Algolia's journey to leadership is underpinned by its unwavering commitment to three foundational pillars Speed, Ease of Use, and Scale.
Algolia is known for its blazing fast speed with results returned in a staggering 1 to 20 milliseconds, Algolia's AI search eclipses industry standards by up to 200-fold, setting a new benchmark for user satisfaction and ROI optimization. The platform's ease of use empowers rapid implementation and effortless integration, Algolia's APIs catalyze swift go-to-market strategies. Augmented by SDKs and a robust code library, the platform streamlines development while offering unparalleled analytics capabilities, ensuring every interaction is finely tuned to perfection. And, as the preeminent hosted search engine globally, Algolia processes a staggering 1.7 trillion searches annually. With an index housing over 30 billion records and operating at an awe-inspiring 99.999% availability, Algolia empowers enterprises to scale unprecedented heights of user-centricity.
Founded in 2012 in Paris, the company grew and subsequently moved its headquarters to San Francisco to expand its operations and penetrate the North American market.
