Job Description

The Service & Team:

BUILDING CONTROL - TECHNICAL SUPPORT TEAM.

We are looking for a motivated and driven person, who can work within the team collaboratively and using their own initiative. Excellent customer care, communication and organisational skills will be essential, some knowledge of Building Control and the application process is required. The ability to work with accuracy and pay attention to detail together with being able to deal with a high volume of work is essential. Experience of using the IDOX Uniform/Document Management System (DMS) would be advantageous although full training will be given.

The Role:

Should you be successfully appointed to this role some of your Key Responsibilities will include:

• Providing expert technical and administrative support, including booking site inspections requests on a daily basis, and registering a variety of building control submissions in line with legislation.
• Providing rota cover on a regular basis, including monitoring of mailboxes and answering phone calls
• Liaising/advising with the Contact Centre who answer the majority of the Building Control calls
• Address matching of Competent Person notifications
• Dealing with a wide range of customers including builders, members of the public, architects and MP/Councillor enquires via email/telephone.
• Dealing with a variety of emails from a wide range of customers and allocating to the relevant teams.
• Invoicing of inspection/dangerous structure fees and chasing customers for payments
• Organising Continuous Professional Development (CPD) events
• Land Registry searches
• Assisting with small administrative projects/supporting management
• Delivering technical support (eg, indexing, validation, measuring/reading plans, taking payments, incoming and outgoing post)
• Maintaining filing systems both manual and electronic and dealing with history enquiries and requests for discretionary services
• Good understanding of systems and using them in line with council procedure.
• Actively support colleagues.
• Be responsible for own self-development to ensure role requirements are met.
• Ensuring accuracy and efficiency in date handling and reporting.
• Ensure that we provide an excellent customer service in line with the Corporate Customer Promise

Working Pattern:

The role is for 17 hours per week. This includes one fixed working day of a minimum 7.4 hours; preferably a Friday/Monday. The remaining hours can be worked flexibly across either one additional full day or split across two shorter days. This can be discussed further at the interview.

Whilst the location/work base for this role has been specified our evolving ways of working means that the role will require you to work in a hybrid way e.g. A mix of working from home and working from your nearest office location. More details will be provided at the interview.

Whilst flexible working is possible and there is a flexi system in place there may be a requirement to work within the core business hours of Monday to Friday 9.00am to 5.00pm the majority of time.

What you’ll need to succeed:

Please refer to the essential criteria in the Role Profile

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

· a competitive salary.

· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

· a generous annual leave entitlement with the potential to purchase additional leave.

· A national award-winning employee health and well-being programme

· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

If you would like an informal discussion about this role please contact Clarissa Malton (Principal Technical Officer – Building Control) on 01872 322222 (say my name) or Michelle Collett (Principal Technical Officer – Building Control) on 01872 322222 (say my name)

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Essential Criteria’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had, Guidance on how to complete your application can be found here – The application process

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.