Job Description

Job Summary

We are seeking an experienced Epic Willow Analyst/Consultant to support the design, build, implementation, optimization, and ongoing maintenance of Epic Willow applications. The ideal candidate should possess strong knowledge of pharmacy workflows and Epic Willow modules, with experience collaborating with clinical, operational, and technical teams to deliver effective healthcare solutions.

Key Responsibilities

• Configure, build, test, and maintain Epic Willow applications.
• Gather and analyze business and clinical requirements related to pharmacy operations.
• Collaborate with pharmacists, clinicians, and stakeholders to design workflow solutions.
• Perform system optimization, upgrades, enhancements, and defect resolution.
• Develop and execute test scripts, participate in integrated testing, and support go-live activities.
• Troubleshoot application issues and provide production support.
• Create and maintain functional specifications, workflows, and system documentation.
• Coordinate with cross-functional Epic teams including Orders, ClinDoc, Beacon, Ambulatory, and Interfaces.
• Ensure compliance with healthcare regulations, patient safety standards, and organizational policies.
• Participate in change management and release activities.

Required Skills

• Strong hands-on experience in Epic Willow Inpatient and/or Willow Ambulatory.
• Experience in Epic implementation, upgrade, enhancement, and support projects.
• Knowledge of pharmacy workflows, medication management, formulary management, and dispensing processes.
• Experience with requirements gathering, configuration, testing, and end-user support.
• Understanding of healthcare interoperability and integration concepts.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work with cross-functional clinical and technical teams.

Preferred Qualifications

• Epic Willow Certification (Willow Inpatient and/or Willow Ambulatory).
• Experience with medication administration workflows and pharmacy operations.
• Exposure to Epic Orders, Beacon, ClinDoc, and integration platforms.
• Knowledge of healthcare standards and regulatory requirements.

Educational Qualifications

• Bachelor's degree in Pharmacy, Healthcare, Life Sciences, Computer Science, Information Technology, or a related field.

Key Competencies

• Stakeholder Management
• Problem Solving and Analytical Thinking
• Healthcare Domain Knowledge
• Communication and Collaboration
• Quality and Process Compliance
• Client-Facing Consulting Skills

Key Responsibilities

Skill Requirements

Other Requirements