SAP SD Consultant responsible for supporting and enhancing Sales & Distribution processes within Signify AMS landscape. The role involves configuration, incident resolution, enhancements, and integration with cross-functional modules in an AMS (steady-state support) model.
Provide L2/L3 support for SAP SD processes in AMS environment
Handle incidents, service requests, and problem management within SLA
Perform root cause analysis and implement permanent fixes
Configure and support key SD areas:
Order-to-Cash (OTC)
Pricing & Billing
Credit Management
Delivery & Shipping
Output determination
Work on master data elements (customer, pricing conditions, material master – SD views)
. Work on Issues related to Finance Integration
Analyze business requirements from Signify stakeholders
Prepare Functional Specifications (FS)
Coordinate with technical teams (ABAP) for development
Support testing (UT, SIT, UAT) and deployment
Coordinate with other SAP modules:
MM (inventory & logistics)
FI (billing & revenue postings)
WM/EWM (warehouse integration)
Ensure smooth end-to-end OTC process flow
Work closely with onsite / client SPOCs (Europe/Global teams)
Participate in daily/weekly AMS governance calls
Provide status updates and risk escalations
Maintain proper documentation:
KT docs
SOPs
Configuration documents
Ensure audit and compliance adherence (important for AMS setups)
Technical Skills Required
SAP ECC / S/4HANA – Sales & Distribution (Core)
Strong understanding of OTC cycle
Experience in pricing procedures, billing, output types
Integration knowledge with FI/MM
Exposure to SAP SD enhancements & user-exits
Basic debugging knowledge (preferred)
Experience & Band Fit (E2.2)
5–7 years of SAP SD experience
Prior experience in AMS / support projects (preferred)
Ability to work independently on tickets & small enhancements
Behavioral & Delivery Expectations
Strong analytical and problem-solving skills
Good communication (client-facing role)
Ability to work in global delivery model
Ownership-driven, SLA-focused execution
Good to Have
Exposure to:
GATP
SAP C4C / CRM integration
IDOCs / Interfaces
S/4HANA transformation projects
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
