Job Description
Job Summary
Customer is seeking an experienced Business Analyst with strong Salesforce functional expertise to support its ELEVATE Territory Management transformation initiative. The role combines business analysis, Salesforce consulting, stakeholder management, and Agile delivery within a global product organization.
The successful candidate will work closely with business stakeholders, product owners, architects, developers, and testing teams to translate business requirements into scalable solutions across Salesforce and related enterprise platforms.
Key Responsibilities
- Lead requirements workshops and stakeholder discussions
- Gather, analyze, and document business requirements
- Create user stories, acceptance criteria, and process flows
- Define future-state processes and solution requirements
- Facilitate decision-making and challenge requirements when appropriate
- Territory design and planning support
- Sales process optimization
- Functional solution design
- User journey mapping
- Impact and gap analysis
- Functional validation
- Participate in Scrum ceremonies
- Participate in Scrum ceremonies
- Support backlog refinement and sprint planning
- Clarify requirements for development teams
- Collaborate with Product Owners and Scrum Masters
- Support release planning and deployment readiness
- Define test scenarios and acceptance criteria
- Support User Acceptance Testing (UAT)
- Validate delivered functionality
- Coordinate defect resolution
- Facilitate business sign-off
Skill Requirements
Salesforce
- Salesforce CRM
- Salesforce Sales Cloud
- Salesforce CRM Analytics
- Enterprise Territory Management (ETM)
Business Analysis
- 5+ years relevant experience
- Enterprise transformation projects
- Workshop facilitation
- Requirements engineering
- Process modelling
- Stakeholder management
Agile
- Scrum experience
- User story creation
- Backlog refinement
- Agile delivery environments
Salesforce
- Salesforce CRM
- Salesforce Sales Cloud
- Salesforce CRM Analytics
- Enterprise Territory Management (ETM)
Business Analysis
- 5+ years relevant experience
- Enterprise transformation projects
- Workshop facilitation
- Requirements engineering
- Process modelling
- Stakeholder management
Agile
- Scrum experience
- User story creation
- Backlog refinement
- Agile delivery environments
- Preferred Skills
- SAP ERP exposure
- Salesforce-SAP integration experience
- AWS integration exposure
- Basic Salesforce Apex understanding
- Knowledge of Salesforce platform architecture
Other Requirements
A Senior Business Analyst or Salesforce Functional Consultant with:
- Strong Salesforce Sales Cloud experience
- Enterprise Territory Management expertise
- Experience in global enterprise environments
- Proven workshop leadership capability
- Ability to bridge business and technology teams
- Experience working across Salesforce, SAP, and integrated enterprise processes
