Job Description

Job Summary

Job Title: SRE Manager

Role Overview

We are seeking an experienced and result-driven Site Reliability Engineering (SRE) Manager to lead a team responsible for ensuring the reliability, availability, scalability, performance, and operational excellence of business-critical applications and infrastructure.

Key Responsibilities

• Reliability & Service Availability
• Own service reliability, availability, performance, and scalability objectives.
• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
• Develop strategies to minimize downtime and improve system resilience.
• Ensure high availability and fault tolerance across critical platforms.
• Drive initiatives to eliminate manual tasks through scripting and workflow automation.
• Implement self-healing and auto-remediation capabilities.

Incident & Problem Management

• Lead major incident management activities and drive rapid service restoration.
• Conduct post-incident reviews (RCA) and ensure corrective actions are tracked to closure.
• Establish proactive monitoring and alerting mechanisms.
• Drive continuous reduction of recurring operational issues

Key Competencies

• Leadership and people management
• Strategic thinking and decision-making
• Incident and crisis management
• Reliability engineering expertise
• Stakeholder management
• Problem-solving and analytical thinking
• Continuous improvement mindset
• Communication and collaboration skills

Success Metrics

• Achievement of SLA/SLO targets
• Reduction in Mean Time to Detect (MTTD)
• Reduction in Mean Time to Recover (MTTR)
• Increased automation coverage
• Reduction in production incidents
• Improved platform availability and performance
• Enhanced customer and stakeholder satisfaction

Key Responsibilities

1. To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.

Skill Requirements

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Other Requirements

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