Job DescriptionOverall Responsibilities: The Transportation Specialist will be responsible for supporting our e-Commerce Transportation Operation. The specialist will work with carriers, customers and internal stakeholders to execute daily transportation management functions following documented SOPs and providing status updates to the hiring manager.Daily Responsibilities:1. Track and trace e-Commerce shipments like sales, returns, trade-ins, replacement to identify possible delays and create action to troubleshoot.2. Analyze weekly and monthly on-time delivery metrics (OTD). Proactively collaborate with the Transportation carriers for root cause analysis and action plans.3. Resolve escalations from customers and/or internal stakeholders regarding shipment status all the way until resolution by collaborating with Transportation carriers and other Google teams/functions (customer support, Fulfillment, 3PL).4. Own Transportation system configurations needed to support operations5. Support Transportation requirements for ongoing cross functional Projects.Mandatory Skills/Qualifications:● 4 to 5 years of transportation experience, or warehouse experience. (preferably in parceltransportation)● Bachelor’s degree in a relevant field. Spanish (Reading/Writing) is a Must.● Proficient in Microsoft Excel, Google Workspace, SQL and Tableau.● Strong analytical and problem solving experience, combined with strong businessjudgment and an ability to present analysis in a clear and compelling manner;● Able to navigate ambiguity in work to find issues and work with the appropriate teamsto fix/find a solution. ability to follow up with cross functional teams.● Must be detail oriented, and able to work under tight deadlines and with a sense ofurgency.● Outstanding follow-through, time management and planning skills to deliver results.● Able to work in a dynamic, fast-paced environment as the market develops inunpredictable ways, producing high quality work and projecting a positive attitude.Preferred Skills/Qualifications:● Experience operating within a Transportation Management System (TMS).● Prior experience working with major parcel carriers, such as DHL Express, UPS, andFedEx.● Intermediate to Advanced proficiency in Microsoft Excel (or Google Workspace), withworking knowledge of SQL and Tableau.
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HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
