Job Description

Are you ready to take on a role where customer satisfaction, quality and continuous improvement truly matter?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life‑enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based preferably in Castelo Branco, Brazil (hybrid role) Be part of a motivated, detail‑oriented and fast‑learning team where together we can achieve greatness and make a real impact. Your potential is our inspiration!

Where You’ll Make a Difference

• Provide customer documentation as a first line of response according to requests received from Sales through relevant systems
• Complete customer questionnaires and product‑related technical and regulatory documentation in line with defined response policies
• Act as first‑level support for internal stakeholders regarding documentation processes and content, escalating to subject‑matter experts when needed
• Coordinate regulatory, technical and customer‑specific information to ensure compliance with internal and external requirements
• Manage periodic reviews and updates of standard and customer‑specific documentation in collaboration with Regulatory and Quality teams
• Identify emerging customer trends and information gaps and support the expansion of available documentation and knowledge bases
• Handle non‑standard documentation requirements by coordinating and escalating internally to relevant stakeholders
• Track key performance indicators (KPIs), identify improvement opportunities and support performance management
• Contribute to strong global collaboration across Sales, Regulatory and Quality teams, supporting multiple product lines

What Makes You the Right Fit

• Bachelor’s degree in Food Science, Biological Sciences or a related discipline. Master’s degree preferred.
• Minimum of 2 years of experience in Quality, Regulatory Affairs or a related function
• Strong information‑management skills and proficiency with office tools such as Word, Excel and Outlook
• Experience working with digital platforms such as Customer Relationship Management (CRM) systems or SAP
• Excellent written and verbal communication skills
• Proficiency in English and Portuguese.
• Structured and consistent working style with strong attention to detail
• Ability to manage multiple documentation requests simultaneously while meeting deadlines

How Would You Stand Out?

• Experience working in a global, cross‑functional environment
• Ability to quickly learn new systems, processes and product portfolios
• Proactive, solution‑oriented mindset with strong organizational skills

Why Choose Us?

• Opportunity to play a key role in a global, purpose‑driven organization
• Collaborative and supportive team culture that values learning and working smart together
• Direct impact on product compliance, quality and customer satisfaction
• Daily interaction with international Sales, Regulatory Affairs and Quality stakeholders
• Structured onboarding and continuous learning and development opportunities
• Work in an innovative and sustainability‑driven business

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more