Job Description

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

WHAT YOU WILL BE DOING:

• Provide technical support, troubleshooting, and issue resolution for Exchange and Outlook.
• Provide day-to-day technical support, performance analysis, and optimization for Exchange messaging systems.
• Troubleshoot issues related to email sending and receiving, mail delivery, SMTP, connectivity, and authentication.
• Install, configure, connect, and troubleshoot Outlook clients.
• Analyze and resolve issues involving Exchange and foundational components such as Active Directory, DNS, and certificates.
• Participate in Exchange system upgrades, migrations, optimization initiatives, and health checks.
• Conduct in-depth analysis of complex technical issues, identify root causes, and drive issues through to closure.
• Develop technical solutions based on specific issues and assist with implementation and validation.
• Prepare incident reports, root cause analyses (RCAs), technical solutions, problem analysis reports, and related technical documentation.
• Collaborate with the customer’s technical team on technical discussions, troubleshooting, and knowledge transfer.
• Continuously track critical or complex issues to ensure effective resolution.
• Recommend improvements to system stability, performance, and operations based on the actual environment and issue conditions.

Qualifications

MINIMUM QUALIFICATIONS:

• At least five years of technical experience with Exchange and Outlook.

• Strong knowledge of Exchange Server 2016/2019; experience with Exchange Online is preferred.

• Strong knowledge of Exchange core components and mail flow mechanisms, including SMTP, Mailbox, Transport, Database, and High Availability.

• Strong knowledge of Microsoft infrastructure technologies, including Active Directory, DNS, and certificates.

• Proficiency in PowerShell, with the ability to use scripts for routine administration and troubleshooting.

• Experience implementing, migrating, upgrading, or operating Exchange environments in large enterprises.

• Strong troubleshooting, issue diagnosis, and problem-solving skills.

• Ability to independently handle complex technical issues and drive them through to closure.

• Strong communication skills and a customer service mindset.

• Ability to work on-site in both Dongguan and Shenzhen.

PREFERRED QUALIFICATIONS:

• Experience delivering Microsoft CSS services.
• Relevant Microsoft certifications.
• Experience working with large-scale enterprise Exchange environments.
• Experience with Exchange Online and Microsoft 365.
• Knowledge of related technologies such as Active Directory, ADFS, DNS, and PKI.
• PowerShell automation capabilities.
• Experience providing technical support to large enterprise customers.
• Experience handling major incidents and problem management cases.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.