Job Description

Closing date - Friday 5th June 2026

Responsibilities

Reporting to the Team Manager, the key deliverables of the Senior Technical Engineer can be summarised as follows:

• Delivery of high-quality remote support on a range of technical incidents and problems across the Advania client base

• Take ownership of tickets assigned to you and manage them through to resolution

• Troubleshooting and maintaining a wide range of systems detailed below

• Vendor management

• Clear timeous stakeholder engagement at all levels

• Problem investigation

• Change Task Management

• Comfortable to work with minimal supervision and with team members that are located remotely

• Individual task queue management, ensuring that SLA’s are met; time to respond and time to resolve

• Accurate time booking against support and project tasks

• Work closely with team to share knowledge and support colleagues as part of a positive workplace

Experience/Qualifications

The ideal candidate will have/be:

• Proven technology industry experience providing support at a 2nd Line level or above

• Excellent written and verbal communication and interpersonal skills 

• Use initiative and creativity to solve more challenging issues

• Formal IT qualification (Minimum AZ-104)

• Experience and knowledge in several of the technologies detailed below

• Server Infrastructure

• HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD related aspects of Intune, server rebuilds

• Azure

• Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL

• Backup technologies

• VEAAM, Azure Backup, Backup Exec, MABS

• Active Directory

• DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS

• 3rd party Line of Business application troubleshooting E.G Sage