Job Description

• Provide advanced (Tier 3) support for Microsoft technologies: Azure, Windows Server, Active Directory, SCCM, SCOM, SQL Server, and Hyper-V.
• Design, implement, and maintain enterprise IT infrastructure for multiple clients.
• Lead and execute infrastructure projects, including migrations, patching, and upgrades.
• Monitor system performance and availability using tools such as SCOM and Azure Monitor.
• Automate routine administrative tasks using PowerShell and SCCM task sequences.
• Troubleshoot and resolve complex infrastructure issues quickly and effectively.
• Participate in technical consultations, client meetings, and project planning sessions.
• Document configurations, procedures, and project outcomes.
• Mentor junior engineers and support internal knowledge transfer.
• Collaborate with the department lead (Senior Technical Engineer) to deliver high-quality support services.

Requirements

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 6–8 years of hands-on experience in infrastructure support or systems engineering.
• Experience working in a vendor support or managed service provider (MSP) environment is a plus.

Required Technical Skills:

• Proficiency in Microsoft Azure (VMs, ASR, Defender, identity, and networking).
• Deep knowledge of Windows Server (2012–2022) and Active Directory (GPOs, DNS, Sites & Services).
• Strong hands-on experience with SCCM (deployment, patching, compliance).
• Solid understanding of SCOM (monitoring, alert tuning, custom dashboards).
• Experience with SQL Server administration (installation, tuning, backup/restore).
• Hyper-V expertise (VM creation, replication, clustering).
• PowerShell scripting for automation and task optimization.

Preferred Certifications:

• Microsoft Certified: Azure Administrator / Architect
• Microsoft Certified: Windows Server Hybrid Administrator
• MCSA / MCSE

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and technical documentation skills.
• Ability to manage priorities, multitask, and work under pressure.
• Team-oriented mindset with a proactive attitude.