Job Description

Responsibilities:

• Key personnel to design and implement end to end solutions that are scalable and robust by leveraging Oracle Field Service Cloud

• Present technical and functional capabilities of Oracle Field Service Cloud platform to clients

• Collaborate with customers on Business Requirements Specifications, Design & Architecture path and also perform configuration of modules & customizations independently

• Design and implement dynamic scheduling algorithms to enhance resource allocation and routing efficiency

• Stay updated with periodic Oracle releases and use the latest standard best practice

• Serve as a liaison between sales, technical and functional teams

• Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery

Must Have:

• Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc

• Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications

• Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates

• Experience in working with REST APIs and Integrations with other CX products

• Understanding CRM principles as well as managing customer expectations, handling feedback, and ensuring a positive customer experience

• Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud projects

Desired:

• Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management

• Knowledge of integration with other CX products like Engagement cloud would be an added advantage

• Strong Programming skills, as well as the ability to review complex code bases written by others.

• Understanding of Cloud Architecture & knowledge on Data Migration.

• Extension to other platforms on Workflow, Reports, APIs, and Error Handling

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.
Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.