Job Description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

We are seeking an experienced Senior Technical Business Analyst, Transition Operations with a demonstrated track record of delivering business analysis outcomes within large-scale transition, transformation, or migration programs. You will be responsible for analysing current and future state business processes, identifying operational and business impacts arising from transition activities, and ensuring business requirements are effectively translated into practical solutions.

You will also play a key role in transition planning activities, including cutover and deployment planning, operational readiness assessments, data migration impact analysis, and stakeholder engagement across business and technical teams.

This role reports into a Senior Manager within the ONG (Opal Next Gen) Technology Program.

The Opal Next Gen program refers to the full modernisation of the Opal ticketing system to deliver smarter, digital-first, integrated public transport across NSW.

For more information on this position and business unit, view the role description and information pack

About You:

For you to be successful within this role you should meet with all, or most of the following criteria:

• Minimum of 5 years relevant experience within large scale transition, transformation, and/or migration programs
• Demonstrated expertise in business process analysis, requirements management, stakeholder engagement, and operational readiness, supported by the development of key business analysis artefacts including process maps, business rules, user stories, use cases, requirements documentation, and functional specifications
• Ability to confidently engage, challenge, and influence stakeholders to elicit requirements, resolve issues, and drive successful outcomes

Nice to Haves:

• Experience working within ticketing operations, transport systems, or other high-volume customer facing operational environments
• Experience developing a Concept of Operations (ConOps)
• Experience using Jama Connect to capture, manage and maintain end-to-end traceability of business and system requirements throughout the project lifecycle
• Relevant tertiary qualification and/or industry-recognised certifications in business analysis, project management or a related discipline
• Experience using Signavio or similar business process management and process modelling tools

This is a fixed term opportunity until 31 December 2027. This role is based in a hybrid environment, with 50% of your time spent in the office. You will typically work five days per month from our CBD office and a further five days from our Macquarie Park office location. To support team collaboration though, you will be based in the CBD office every Monday, and Macquarie Park office every Thursday.

This is a Grade 9 role, paying between $163,145.00 - $182,721.00 + super. The grade level will be assessed based on your relevant skills, experiences, capabilities, and qualifications etc.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Sunday 20th September 2026

For more information about this role, please contact KEVIN.DORAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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