Job Description

About the role: 
At FIS, you’ll contribute to a critical component of how the world pays. As a Senior Technical Business Analyst – Fraud & Payments, you’ll play a key role in supporting and enhancing fraud‑related payment systems that help confirm, monitor, and protect payment activity.

This role sits at the intersection of fraud management, payments, technology, and compliance. You’ll work closely with clients and internal teams to deliver enhancements, streamline processes, and ensure systems meet both business needs and regulatory requirements.

About the team:  
You’ll join a small, highly collaborative team, working virtually across the U.S. The team focuses on fraud management and telephony services, partnering closely with clients on onboarding, process improvements, audits, and compliance initiatives. The work is fast‑paced, highly visible, and impactful.

What you will be doing: 

• Research client needs, analyze trends and best practices, and create detailed functional and technical requirements
• Serve as a liaison between clients, end users, and technical teams during implementations and consulting projects
• Support and enhance fraud monitoring and payment confirmation systems, including card‑related fraud processes
• Streamline fraud workflows using Robotic Process Automation (RPA) and other technologies
• Assess available technologies and recommend solutions to solve complex technical and operational challenges
• Write test plans and test cases, execute testing, and support deployments to ensure application integrity
• Partner with compliance and audit teams to ensure adherence to regulatory and governing body requirements
• Contribute to continuous improvement initiatives across fraud operations and system functionality

What you will need:   

• Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education and experience
• Strong technical background with experience supporting end‑to‑end systems
• Previous experience as a Senior Business Analyst, Technical Business Analyst, or similar role
• Proven ability to write clear requirements, support testing efforts, and collaborate across technical and non‑technical teams
• Excellent verbal and written communication skills, with the ability to translate technical concepts for varied audiences
  

Added bonus if you have: 

• Working knowledge of application development concepts and programming languages such as Python, SQL, Hyperion (or similar tools)
• Experience in fraud, payments, financial services, or regulated environments

What we offer you: 
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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