Job Description

Are you an experienced Senior Technical Business Analyst looking to return to work after a career break?

Westpac understands that re‑entering the workforce can be challenging, especially in the fast‑paced world of technology.

That’s why we’ve created the EmpowerUp Tech Returnship Program — designed to support people returning to tech after time away for parenting, travel, caregiving, personal health, or other life priorities.

What we offer:

• A 24‑week structured program with hands‑on experience and dedicated support

• A collaborative cohort model with peers who share similar experiences

• People leaders trained to support flexibility and work‑life balance

Join us at Westpac and take the next step in your tech career. Let’s EmPOWERUP together.

We’re seeking a Senior Technical Business Analyst to help improve how infrastructure services are experienced by customers. Based in Sydney, this role sits within the Technology Infrastructure Team and supports the Infrastructure Customer Experience Improvement Program by identifying pain points, analysing processes, and designing more customer‑centred ways of working. There is potential for this role to be job‑shared

You’ll work closely with customers and technology teams to map journeys, uncover insights, and drive practical, continuous improvements. Prior infrastructure experience isn’t required—what matters most is a strong technical foundation, analytical thinking, curiosity, and empathy.

The role is based in Sydney and there is the potential do job share.

What's the role?

• Explore and map current and future customer journeys, processes, and service touchpoints
• Engage with customers and stakeholders to understand needs, challenges, and opportunities
• Analyse data and experience metrics to measure outcomes and improvement impact
• Apply continuous improvement practices informed by Lean Six Sigma principles
• Identify root causes and co-design practical, customer‑focused solutions
• Document insights, journey maps, and process designs (e.g. using Figma)
• Communicate clearly across technical and non‑technical audiences

What do I need?

• Experience as a Business Analyst in a technology‑enabled environment
• Strong customer‑centric mindset with journey and process mapping experience
• Confidence using data to support insight‑driven decisions
• Exposure to Lean, Lean Six Sigma, or continuous improvement (or willingness to learn)
• Clear, empathetic communication and strong stakeholder engagement skills
• Experience facilitating workshops and collaborative sessions
• Familiarity with tools such as JIRA, Confluence, and Microsoft Power Platform
• Strong problem‑solving, analytical, and design thinking capability
• Capability in process and workflow design, with interest in automation and AI‑enabled ways of working

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

#EmpowerUp26 #LI - Hybrid.