At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
We are seeking an experienced End-to-End Senior Technical Business Analyst to join a strategic Credit as a Service transformation program. In this role, you will drive business and technology outcomes across the customer credit assessment, onboarding, decisioning, billing and customer lifecycle journey, working closely with stakeholders across business, product, architecture, engineering, risk, compliance, and third-party service providers.
You will lead end-to-end business analysis activities, from requirements elicitation and documentation through to solution design support, delivery, testing, and business transition. The role involves analysing current and future state processes, identifying business impacts across digital platforms and enterprise systems, and defining user stories, business rules, process flows, and data requirements.
Working across API-led integrations and complex system landscapes, you will partner with architects, engineers, product teams and external vendors to ensure business requirements are translated into scalable technical solutions. You will support integration initiatives spanning customer onboarding, credit decisioning, billing, customer account management, and external service providers.
This is a highly collaborative role requiring strong stakeholder engagement and the ability to facilitate workshops across business, technology, product, operations, risk, compliance, and vendor teams. You will identify opportunities to improve business processes, simplify customer journeys, enhance credit decisioning outcomes, and support operational readiness throughout the delivery lifecycle.
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.
Ready to make extraordinary happen?
We'd love to hear from you.
We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.
NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 13,000-strong team across 56 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
