You will be part of a workplace where you feel you belong

RACV is continuing an exciting transformational journey that is revolutionising the way we work and the products and services we offer our members and customers into the future.

About the Opportunity

Reporting to the BA Practice Team Leader, the Senior Technical Business Analyst plays a critical role within the Program Management Department, supporting complex infrastructure and technology uplift initiatives. This role will focus on delivering critical infrastructure uplift and lifecycle initiatives, including Network Security Uplift initiatives, firewall and server lifecycle including in some instances application version uplift.

These initiatives are delivered through a mix of project and BAU led delivery models, with impacts ranging from simple to complex integrations across RACV’s technology landscape.

The Senior Technical BA will work across the full delivery lifecycle, from Discovery/planning through to design and Delivery, ensuring business, technical, and security requirements are clearly defined and successfully implemented.

You will collaborate closely with all technology teams to translate business and technical needs into scalable, secure, and compliant solutions.

This could be just the right role for you

As a Senior Technical BA, you’ll be the bridge between business intent and technical delivery, working closely with architecture, engineering, and delivery teams to shape and drive outcomes. You will:

• Lead end-to-end business and technical analysis activities across infrastructure initiatives

• Work across Discovery, Planning, Design and Delivery phases, ensuring alignment from problem definition through to implementation

• Facilitate workshops with technical SMEs to define requirements

• Translate business requirements into technical requirements, integration points, and architecture-aligned outputs

• Support solution design by collaborating with all project stakeholders

• Identify risks, dependencies, and impacts across infrastructure platforms

• Support backlog management, prioritisation, and delivery planning with the project teams

• Apply BA practice standards, governance, and tooling (Jira, Confluence, etc.)

You’ll also contribute to the BA Practice by sharing technical insights, uplifting capability, and embedding best practices across the team.

Come along for a new journey

You will be instrumental in delivering infrastructure initiatives that enhance RACV’s security, risk and compliance posture, ensuring the organisation is well positioned for future growth.

Who we are looking for and what you will bring

We are looking for a Senior Technical BA with strong infrastructure experience who thrives in complex, integrated environments and can confidently engage with both technical and business stakeholders. You will bring:

• 5+ years’ experience as a Business Analyst, including 3+ years as a Senior Business Analyst

• Proven experience delivering infrastructure or cloud-based initiatives

• Strong understanding of enterprise infrastructure concepts, including:

• • Networking and firewalls

• • Virtualisation

• • Cloud platforms (Azure preferred)

• Experience working with architecture and engineering teams, translating business needs into requirements

• Strong stakeholder engagement across technical and non-technical audiences

• Experience working across project delivery environments and technology uplift

• Strong analytical, problem-solving, and facilitation skills

• Proficiency with tools such as Microsoft O365 suite, Jira, Confluence, Visio, draw.io, or equivalent

Desirable

• Experience with cloud migrations or infrastructure uplift/lifecycle programs

• Experience with security and compliance programs

• Experience working with vendors and managed service providers

• Relevant certifications (e.g.IIBA)

• Tertiary qualifications in Computer Science, or a related field (essential).

Why work for RACV?

• Be part of a high-performing BA Practice supporting enterprise transformation

• Strong focus on capability uplift, knowledge sharing, and continuous improvement aligned with risk reduction, compliance and lifecycle management

• Hybrid working arrangements with a collaborative culture

If you’re a driven Senior Technical Business Analyst with a passion for continuous improvement, process improvements and infrastructure stability, we’d love to hear from you.

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment helps bring balance between work and home.

• Generous discounts on home and car insurance policies and RACV roadside care

• Great discounts across all RACV resorts

• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.