About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Service Enablement (IAM/SDG & BNE). Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
Technical Skills
Good Understanding of VAS domain & products.
Experience in Operations & maintenance with good troubleshooting skills.
Good hands on experience Unix/Linux, Python, Java, SOAP, REST, GIT & CI/CD.
Hands on experience in defect testing, reproducing defects in LAB, defect deployment & load testing.
experience of JIRA, Splunk, AppD, JMeter, & SQLDeveloper tools.
Good hands on knowledge on micro service application management on Docker & Kubernetes.
Self-motivated and excellent communication & driving skills.
Hands on experience in troubleshooting & analysis of Wireshark trace & heap dump
Accountabilities
24X7 support for critical incident
Shift as per customer timings & rotation (Night+Day) is Mandatory.
Ticket handling & provide resolution as per SLA.
Adhoc reporting & monitoring
Identify, reproduce & deploy defects in LAB & Production
Handling lab issues
Taking hand over from projects
Writing TOLs of defects
Troubleshooting via Splunk, AppD & other monitoring tools
Perform load testing & identify issues
Close working with T3, Project & Development team to support for hot fixes, testing & deploy hot fix in LAB & Production.
Test & Deploy Hot Fix in LAB & Production
Simulate test various test scenario for defect testing or issue reproduction.
Database queries & data extraction
Handling Customer requirement & implement the same in the Network.
Performing changes in LAB & production
Performing health checks
Personnel Skills
Fluent in English (written and oral)
Demonstrated ability to work in a team setting with minimal supervision
Demonstrated ability to work in a matrix management environment
Experience/Seniority
BS technical/Engineering degree
Experience - Total 8 to 15 years in Operations, defect handling, load testing & deployments is must
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
