Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

This Senior Technical Architect role is part of the Professional Services organization in Germany, where we focus on delivering Salesforce’s world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform, fast.

We are looking for a Senior Technical Architect to grow our technical advisory and agentic-first services; in this role, you will:

• Be the strategic technical advisor for Salesforce well-architected solutions to our customers in the region
• Ground technical design of customer solutions in real processes and specific context for at least one of the following industries: Healthcare, Utilities, Telecom, Manufacturing/Automotive, Financial Services, or High-Tech & Digital Services
• Besides engaging with customers, you will engage in strategic internal initiatives to grow the consulting practice, serving as an active contributor to the community’s overall knowledge base and expertise
• You work with AI tools and Agentforce throughout delivery, so your time goes to architecture decisions and customer conversations.

This role is based in Germany and is flexible in working from home, office or customer sites. Travel to customer sites is expected when needed.

What You’ll Actually Be Doing

• Architect enterprise-grade Salesforce solutions — Design and review end-to-end Salesforce solutions. Translate business requirements into well-architected Salesforce solutions that are enterprise-grade, agentic, and grounded in your industry expertise.
• Lead as a trusted advisor — own architectural decisions and technical design, apply and enforce best practices along the project implementation, guide implementation teams, and own technical risks through to resolution with initiative and ownership.
• Present, defend and refine well-architected solution designs with credibility to engineers, project/program managers, enterprise architects, up to C-level executives.
• Leverage AI-first delivery — advocate and use AI tools and methodologies across the full delivery lifecycle for your own deliverables, and guide customers and teams on agentic and AI-first solutions.

Required Skills & Experience

• You have proven experience designing and architecting solutions on the Salesforce platform, with 8+ years in technical / enterprise architecture
• You bring domain knowledge in at least one of the following domains: Healthcare, Utilities, Telecom, Manufacturing/Automotive, Financial Services, or High-Tech & Digital Services
• You bring strong technical architecture skills and fluency in using AI tools and processes across the scoping, design and implementation lifecycle
• You are fluent in German and English, which is essential for our customers in the region, and you are willing to travel on-site when customers need it

Nice to Have:

• You have fun and enjoy architecting amazing solutions, together with a great team of professionals
• You have a solution-oriented mindset, while being initiative-driven, innovative, and keen to own and drive outcomes
• You bring excellent communication skills across technical, project management, and C-level audiences, with strong presentation skills
• Experience with agentic-based solutions and Agentforce is a significant plus
• You have Salesforce technical certifications including Agentforce related certification and the Legend badge, and you are already using the Salesforce Well-Architected Framework
• You show a solid track record of building C-level relationships and mentoring technical teams

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.