Job Description

Professional Services | Agentforce & Claude Adoption Program

Get in on the ground floor of Claudeforce. We’re recruiting for a special project that brings Claude and Salesforce together, and as a Technical Architect you'll be on the front lines doing some of the very first work in the ecosystem. Guaranteed. You'll lead pods of talented architects and consultants and set the technical standard others will follow. This is your chance to work on the newest, greatest technology from the get-go.

The Technical Architect serves as the technical leader across multiple customer engagements within our Agentforce and Claude adoption program. This individual will guide architecture decisions, assess customer readiness, establish implementation frameworks, and ensure successful deployment of Salesforce Sales Cloud and AI-driven capabilities across multiple customer pods.

This role is highly hands-on and requires a practitioner who can actively configure, prototype, troubleshoot, and guide implementation teams rather than focusing solely on documentation and governance.

How Engagements Run

Each customer engagement runs as a fixed 12-week sprint. Weeks 0–2 focus on assessment and readiness: the customer’s org, security, data, users and permissions, and which AI workflows to prioritize. Weeks 3–5 are build and validate. Weeks 5–12 drive adoption and optimization. This isn’t a traditional waterfall project. Expect to prototype fast, show the customer something working, and iterate. Success is measured by user adoption and platform consumption. The customer pipeline is deep and growing, so there’s plenty of work to go around. When one engagement wraps, you roll right onto the next. Location is flexible, but you need to be available during your customer’s business hours.

• Lead technical discovery, solution assessment, and implementation planning activities for customer engagements.
• Evaluate Salesforce orgs, security models, data readiness, permissions, and workflow structures.
• Define technical approaches for Agentforce, Claude, and Salesforce skill deployment.
• Oversee multiple implementation pods and provide technical leadership across customer accounts, typically 2–3 concurrent engagements.
• Create repeatable delivery methodologies, templates, and best practices that can scale across many customers.
• Collaborate with program leadership to build reusable templates and refine delivery processes.
• Support rapid prototyping and proof-of-concept development to demonstrate capabilities to customers.
• Mentor Solutions Architects and Lead Business Consultants throughout implementation.
• Ensure solutions align with Salesforce platform standards and customer business objectives.
• Assist with adoption planning and operational readiness activities.
• Lead architecture discussions, technical design sessions, and client workshops.
• Design integrations between Sales Cloud, Agentforce, Claude, and external systems using APIs, Platform Events, CDC, MuleSoft, and related technologies.
• Define data models, migration strategies, and ETL processes that prepare customer data for AI-driven capabilities.
• Ensure adherence to security best practices, and performance optimization.
• Serve as a trusted technical advisor to client stakeholders.

Required Qualifications

• 8+ years of Salesforce platform experience.
• Extensive experience leading Salesforce Sales Cloud implementations.
• Strong understanding of Salesforce security, user management, data architecture, and workflow automation.
• Experience with Agentforce, AI-enabled Salesforce solutions, or emerging GenAI technologies.
• Ability to work directly with customer stakeholders and executive sponsors.
• Demonstrated experience leading multiple concurrent projects.
• Strong hands-on configuration and technical problem-solving skills.
• Expertise in APIs, integrations, and solution architecture.
• Strong knowledge of integration architecture, event-driven design, and middleware platforms.
• Experience with data migration, governance, and enterprise data strategies.
• Ability to communicate effectively with both executive and technical audiences.
• Understanding of AI governance, limitations, and ethical considerations.
• Claude Foundations/Associate certification. If you don’t have it yet but are interested and confident you can earn it quickly, we’ll train you and pay for your certification before you start client work.

Preferred Qualifications

• Salesforce Application Architect, System Architect, or equivalent certifications.
• Experience with Revenue Cloud or Service Cloud.
• Claude Foundations/Associate certification already completed.
• Professional Services consulting experience.

What We’re Looking For

Technical depth gets you in the door. Beyond that, we’re hiring for four qualities together, not any one in isolation: humble, hungry, smart, and excited about AI.

• Humble: a team player first. You teach as readily as you learn, and you don’t need to be the smartest person in the room to add value.
• Hungry: genuinely curious and self-driven. You take on a new certification or course because you enjoy it, not because it’s assigned, and you dig into unfamiliar problems until you’ve figured them out.
• Smart: people-smart. You read a room, enjoy talking with customers, and can hold your own in front of a client audience
• Excited about AI: you’re already using AI tools to work faster and deliver better outcomes, and you want to keep pushing on that. This is where our SF+ practice is headed, so it’s a practical, non-negotiable skill, not a nice-to-have.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $160,000 to $190,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.