Job Description

Job Summary

AI Observability Principal Architect(18+ Years)

Description

The AI Observability Principal Architect is responsible for defining and delivering end-to-end observability and AIOps capabilities across enterprise applications and platforms. The role focuses on enabling proactive detection, intelligent event correlation, and automated incident response, improving system reliability and operational efficiency.

This role will lead observability strategy, standardization, and implementation across teams, ensuring clear visibility into system health, business workflows, and performance outcomes. The lead will work closely with SRE, application, infrastructure, and service management teams to embed outcome-driven observability (CUJs, SLIs/SLOs) and drive continuous improvement in incident detection and resolution.

Key Responsibilities

Assignment Deliverables

• Define and implement observability strategy, standards, and roadmap
• Establish telemetry framework (logs, metrics, traces) and instrumentation standards
• Define Critical User Journeys (CUJs) and map Service Level Indicators (SLIs) / SLOs
• Enable actionable alerting aligned to user/business impact
• Implement alert-to-incident automation with correct routing and ownership
• Drive AIOps capabilities:
• Build and optimize observability dashboards for operations and leadership visibility
• Enable automation and self-healing playbooks for recurring incidents
• Lead major incident support and post-incident improvements

Ensure continuous improvement through observability lifecycle management

Skill Requirements

Required Skills

• 18+ years experience in IT Operations / SRE / Observability / Platform Engineering
• Strong expertise in:
• Experience in AIOps / Event Management:
• Hands-on experience with observability platforms and ITSM integrations
• Strong understanding of:
• Experience in designing automation workflows, runbooks, and self-healing mechanisms
• Strong stakeholder management and ability to work across application, infra, and operations teams

Other Requirements

Nice to Have

• Experience with Azure observability stack / OpenTelemetry
• Experience with ServiceNow ITOM / AIOps
• Exposure to AI-driven observability (anomaly detection, predictive analytics)
• Experience in building executive dashboards and reporting frameworks