Job Description

Senior Technical Analyst

Role Description:

As a Senior Technical Analyst, you will play a pivotal role in the end-to-end delivery of robust, high-

performing, and scalable solutions. You will be responsible for requirements gathering, technical analysis,

design, development oversight, testing, go-live support, and production operations. You will collaborate

closely with domain architects, analysts, developers, testers, and stakeholders, ensuring solutions meet

business and technical requirements with a strong focus on quality, customer experience, and continuous

improvement.

Key Responsibilities

Requirements & Analysis

 Lead the understanding and clarification of functional and non-functional requirements by reviewing

specifications and collaborating with domain architects, analysts and stakeholders.

 Conduct technical impact analysis and participate in both high-level and low-level design activities.

 Participate in estimation, staffing, and solutioning; gather and clarify scope information.

 Conduct requirement workshops, identify requirement gaps/issues, and translate business needs

into system requirements.

Design & Development Oversight

 Create and review IT designs, pseudo code, and prototypes.

 Guide and review the development of artifacts (code, documentation, unit test scripts) for self and

peers.

 Ensure high code quality through the creation and review of unit test plans and scripts.

 Lead the implementation of releases following change and release management processes.

 Provide technical support and guidance to junior developers and team members.

Testing & Quality Assurance

 Lead and participate in test design and validation activities (functional, integration, end-to-end,

system, user experience, performance, automation).

 Oversee the creation and review of test artifacts (test scripts, documentation, automation setups).

 Manage test data, defect management, test automation strategy, and performance test strategy.

 Coordinate with business and other stakeholders on testing progress and ensure right test coverage.

 Lead or participate in test management activities, including the creation of master test plans and

testing strategy documents.

Go-Live & Production Support

 Support go-live activities as per the implementation plan.

 Respond to and analyze production issues, suggest and implement workarounds, communicate with

stakeholders, and close incidents/service requests within agreed timelines.

 Participate in root cause analysis (RCA), process improvement initiatives, and estimation of efforts

for solutions/workarounds.

 Track SLAs, verify fixes, and ensure continuous improvement in operations.

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Knowledge Management & Leadership

 Document and share project learnings and best practices.

 Define, maintain, and enhance the knowledge management strategy for the team.

 Train team members on project processes and provide inputs to improve quality.

 Leverage knowledge bases and benchmarks to solve problems and develop high-level solutions.

Degree & Experience

 Master’s or Bachelor’s degree in Computer Science or a related field.

 10+ years of relevant experience in technical analysis, software development, or related roles.

 Experience in a telecommunication environment is an asset.

 A strong understanding of Telco OSS is highly desirable, particularly with practical experience in TM

Forum (TMF) standards and APIs.

 Agile (Scrum) principles.

Technical Skills

 Proven experience in relevant technologies (e.g., Java, Spring Boot, Angular, Postman, Swagger,

Azure, OpenShift).

 Strong knowledge of software development lifecycle, including requirements, design, development,

testing, and support.

 Experience with unit testing tools (e.g., JUnit, Jasmine, Karma), automated testing (e.g., Playwright,

RestAssured, TestNG), and integration testing (e.g., SOAPUI).

 Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub).

 Experience with database management systems (SQL, PL/SQL, PostgreSQL, Oracle) is a plus.

Attitudes / Behavior

 Excellent analytical and problem-solving skills.

 Strong communication and teamwork abilities.

 Customer, solution, and improvement minded.

 Proactive and can-do attitude.

Languages

 Fluent English; knowledge of French or Dutch is a plus.