As a Technical Account Manager, you will serve as the bridge between our customers and internal teams, combining technical expertise with relationship management to deliver exceptional support and solutions. You will play a key role in troubleshooting, optimizing processes, and ensuring customer success with our product.
At justtrack, we build a SaaS business that provides app and game publishers an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.
You will join our small but growing Data Science team where you will have access to state of the art technology and work closely with all business stakeholders to implement new approaches on how to leverage our data assets with new algorithms and ideas. Our team’s mission is to effortlessly gather, aggregate, and instantly provide all in-app event and marketing data to developers and marketers. Your exploratory data analysis will help us make the data speak by transforming recurring analyses into metrics and alerts.
You bring at least 2 years of professional experience in Customer Support or Account Management.
You have experience in working with APIs, databases, and ideally SDKs and logging tools (e.g. Kibana) as well as SQL knowledge.
You are capable of managing multiple tasks and prioritizing effectively in a fast-paced environment.
You have strong communication and interpersonal skills that help you understand and manage stakeholder needs as well as maintain sustainable, robust relationships.
You are comfortable with working in an international working environment, and your English skills are excellent, both written and spoken.
If you have worked with SaaS/B2B products in the past or know about mobile marketing and analytics (e.g., tracking, attribution), it is a plus. Alternatively, a strong willingness to dive deep into Adtech is highly valued.
Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!
Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!
We welcome applications from people who will contribute to the diversity of our company.
Our platform justtrack promises app and game publishers an attractive package that delivers from start to finish: from managing, analyzing, and automating marketing processes to gathering deep product insights on every dimension.
Thanks to a state-of-the-art tech stack – mainly written in Golang, TypeScript, and Scala – which is deployed by Gitlab CI to modern container orchestration systems, our event-driven backend platform handles over one billion requests and/or events daily. And that’s on a global scale.
What does big data on scale mean to our customers? Well, that’s simple: “Think outside the box,” “Great is never enough,” “Here today, gone tomorrow.” Even the highest-performing tech solution will be old news tomorrow.
We believe that striking the perfect balance between skill set and potential is key to our growing team. If you like a challenge and a high-performance, ultra fast-moving tech environment, send us your application!
