This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Brazil.

This is a senior, customer-facing role focused on helping strategic enterprise customers maximize the value of a leading cloud and AI security platform.
You will act as a trusted technical advisor, guiding customers through onboarding, adoption, operationalization, and long-term success.
The role combines deep cloud security expertise with strong relationship management and strategic problem-solving.
You will work closely with executive stakeholders as well as technical practitioners, translating complex challenges into practical solutions.
As a bridge between customers and internal Product, Engineering, Sales, and Support teams, you will influence both customer outcomes and product evolution.
The environment is fast-paced, global, collaborative, and highly focused on innovation in cloud and AI security.
This hybrid position requires working from the São Paulo office three days per week.

• Manage a portfolio of up to 10 strategic enterprise customers, depending on their size and complexity, driving adoption, business value realization, customer satisfaction, and retention.
• Serve as a trusted technical advisor throughout the customer lifecycle, providing guidance on cloud security, platform adoption, operationalization, and best practices.
• Develop and execute customer success plans with measurable objectives aligned with security, compliance, and business priorities.
• Build strong relationships with stakeholders at all levels, from technical practitioners to C-suite executives, and lead value-focused conversations, business reviews, and executive briefings.
• Identify adoption barriers, technical challenges, expansion opportunities, and renewal risks, partnering closely with Sales and Renewal teams to support commercial outcomes.
• Coordinate with Product Management, Engineering, Support, and other internal teams to resolve complex customer issues and represent customer needs and feature requests.
• Diagnose and drive resolution of highly complex technical problems, navigating ambiguous situations and coordinating multiple internal and external stakeholders.
• Continuously enable customers on new platform capabilities and help them apply cloud-security best practices effectively.
• Contribute to the development of a high-performing Technical Account Management organization by mentoring peers, supporting escalations, improving processes, and developing technical subject-matter expertise.
• Act as a cloud-security thought leader by following emerging threats, participating in industry events, and contributing to relevant technical communities and content.

Requirements:

• Native-level Brazilian Portuguese and excellent spoken and written English; applications must be submitted in English.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 8 years of experience in technical customer-facing roles supporting cloud or cloud-security products, such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Architecture.
• Strong experience with cloud services and architecture across at least two major cloud providers, such as AWS, Google Cloud, Azure, or OCI.
• Hands-on experience deploying and operationalizing container technologies such as Docker or Kubernetes, including understanding of their security implications.
• Practical experience with DevOps technologies such as CI/CD, version control, and Infrastructure as Code, along with awareness of related security considerations.
• Experience in cloud cybersecurity, ideally including exposure to AI/ML technologies applied to threat detection or security operations.
• Strong understanding of cloud-security best practices, threat models, and complex enterprise security use cases.
• Proven ability to manage strategic enterprise customers, build executive-level relationships, and consistently drive measurable customer outcomes.
• Exceptional communication, interpersonal, organizational, analytical, and problem-solving skills, with the ability to influence stakeholders across different levels of an organization.
• Ability to use customer data, CRM systems, and technical or log-analysis tools to monitor customer health, identify trends, and inform retention and success strategies.
• Ability to work collaboratively across multiple communication channels and teams while maintaining a proactive, customer-first approach.
• Legal right to work in Brazil without visa sponsorship.
• Ability to work in a hybrid model from the São Paulo office three days per week.
• Preferred qualifications include advanced cloud certifications, security certifications such as CISSP or CCSP, and 12+ years of relevant technical customer-facing experience.
• Additional valuable experience includes CNAPP, cloud-security architecture, complex security transformations, and managing a portfolio of 5+ strategic enterprise customers.

Benefits:

• Hybrid working model with three days per week in the São Paulo office.
• Opportunity to work with strategic enterprise customers and complex cloud and AI security environments.
• Exposure to a rapidly evolving technology landscape spanning cloud security, AI, SaaS, and cybersecurity.
• Opportunity to influence product direction by bringing customer insights and technical requirements to Product and Engineering teams.
• Career development through technical specialization, mentorship, thought leadership, and participation in industry initiatives.
• Collaborative, international environment with cross-functional exposure to Sales, Product, Engineering, Support, and customer teams.
• Opportunity to contribute to the growth and evolution of a global Technical Account Management organization.
• Employee benefits and compensation are provided according to the applicable local employment framework.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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