This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Canada.

This role offers the opportunity to become a trusted technical advisor helping organizations maximize the value of their cloud investments.
You will manage strategic customer relationships, guiding enterprise and mid-market clients through cloud optimization and financial efficiency initiatives.
The position combines technical expertise, customer success leadership, and business strategy across major cloud platforms.
You will help customers improve cloud utilization, reduce costs, and make smarter decisions through data-driven FinOps practices.
As a senior member of the customer success organization, you will influence best practices, mentor teammates, and help scale account management processes.
This is a high-impact opportunity for someone passionate about cloud economics, customer relationships, and driving measurable business outcomes.

As a Senior Technical Account Manager, you will own the post-sales technical relationship with customers, acting as a strategic advisor on cloud optimization, FinOps, and commitment strategies. You will collaborate with internal teams and customer stakeholders to drive adoption, improve cloud efficiency, and deliver long-term value.

• Serve as the primary technical advisor for enterprise and mid-market customers across AWS, Azure, and GCP environments.
• Build strong relationships with technical and business stakeholders by understanding customer architectures, financial goals, and operational priorities.
• Monitor cloud commitment coverage and utilization while providing proactive recommendations to maximize savings and reduce risk.
• Advise customers on multi-cloud strategies, cloud governance, FinOps maturity, and optimization opportunities.
• Transform cloud consumption data into actionable insights and executive-level recommendations.
• Lead Quarterly Business Reviews by presenting usage trends, cost savings, performance insights, and strategic opportunities to engineering, finance, and infrastructure leaders.
• Partner with account teams to identify expansion opportunities and support evolving customer cloud requirements.
• Collaborate with Product, Engineering, and Support teams to resolve customer challenges and influence future product improvements.
• Mentor junior Technical Account Managers and contribute to the development of scalable customer success processes and best practices.

Requirements:

The ideal candidate brings strong experience in technical account management, cloud consulting, or customer-facing technical roles, with the ability to connect complex cloud solutions to measurable business outcomes. You should have deep cloud knowledge, strong communication skills, and experience supporting enterprise customers.

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a related technical customer-facing role.
• Experience mentoring or supporting the development of junior team members.
• Hands-on experience with AWS, Microsoft Azure, and/or Google Cloud Platform.
• Cloud certifications from AWS, Azure, or GCP are preferred.
• Strong understanding of cloud infrastructure, cloud economics, and cost optimization strategies.
• Familiarity with FinOps principles and cloud financial management practices.
• Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Use Discounts, EDP, or MACC.
• Proven ability to present technical recommendations and business insights to executive stakeholders.
• Experience managing enterprise customer relationships and driving customer success outcomes.
• Ability to translate technical concepts into clear business value.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent professional experience.
• FinOps Certified Practitioner certification or similar experience is a plus.

Benefits:

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Flexible paid time off policy.
• Remote-first work environment.
• Opportunity to influence and scale an innovative cloud optimization platform.
• Career growth opportunities within a rapidly expanding customer success organization.
• Collaborative culture focused on innovation, ownership, and customer impact.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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