Job Description

Healthivia is seeking an experienced, people-focused, and highly organised Senior Team Support officer, to lead our administrative team and elevate the client experience across our growing multi-disciplinary allied health organisation.

This is a key leadership role responsible for driving administrative performance, ensuring operational excellence, and supporting both clinicians and consultants, and clients throughout their recovery journey.

Key Responsibilities

• Lead, support, and develop the administrative team to deliver outstanding client service
• Oversee scheduling, client enquiries, billing, and daily operations
• Ensure smooth, compliant, and efficient service delivery across the practice
• Monitor and improve administrative performance, systems, and processes
• Support clinicians to ensure seamless client care and experience

About You

• Proven experience as a Practice Manager or in a similar leadership role
• Strong leadership, organisational, and communication skills
• Experience within allied health or healthcare (highly desirable)
• A genuine passion for people, systems, and service excellence

Key Skills & Experience

• Excellent time management skills and ability to meet deadlines in a fast-paced environment
• Demonstrated commitment to delivering high standards of client care and service delivery
• Extensive experience managing administration in a clinical or allied health setting
• Strong problem-solving skills with a proactive, solutions-focused mindset
• Experience with billing systems and schemes, including Medicare, HICAPS, PRODA, NDIS, and icare
• Experience with query resolutions in a highly regulated environment
• Extensive knowledge about referral allocation and funding requirements within different schemes.
• Solid understanding of privacy legislation and compliance requirements
• High attention to detail with the ability to work both autonomously and collaboratively
• KPI-driven, with the ability to understand and influence broader business outcomes

Requirements

• Australian working rights
• Valid Working With Children Check (WWCC) and Police Check
• Strong IT proficiency (Google Workspace, Microsoft Office, Zoom)
• Working knowledge of PRODA, Medicare, and NDIS systems

Why Join Healthivia?

• Be part of a growing and supportive allied health practice
• Play a key role in shaping client experience and operational excellence
• Work alongside a passionate team committed to improving client outcomes

If you are a motivated and experienced Practice Manager looking to make a meaningful impact, we would love to hear from you.